Arusha Shah
Management Consultant
Plainsboro,NJ
Summary
Results-driven and approachable Management Consultant adept at helping companies improve operational efficiency, team productivity and employee motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Possessing 6 years of related experience and passion for contributing to business success and building strategic thinking.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Management Consultant / Team Lead
Accenture
01.2021 - Current
- Program manage 10 workstreams across process/policy changes and governance/training to track and enable progress; inform status updates and raise key risks to leadership
- Identified drivers for cycle time variances and implemented solutions to reduce cycle time for Purchase Order issuance of data center construction projects; this project achieved ~50% reduction (from 3 months to 1 month) cycle time
- Led the current-state assessment (in collaboration with 10 partner teams) to improve feedback loop model for data centers; and recommended 26 potential solutions around automation, faster processing, analysis, and communication
- Implemented new process to improve field feedback loops for enhanced risk mitigation; estimated $28M in savings in 2023
- Developed BRD and designed new intake process for efficiencies in prioritization, routing and data sharing with partners
- Hired diverse talent to successfully meet demanding client expectations between analyst to manager level roles; interviewed 30+ candidates.
Senior Consulting Analyst
Accenture
06.2019 - 12.2020
- Identified 4 high-priority business outcomes via cross-functional review and developed a standard process to provide clarity on project initiatives to the business; this work accelerated project management operations and addressed key risks
- Built strategic roadmap for integration of 3 advanced ads products to identify and manage 10 partner activations, and increase scalability of advanced ads products for partners; presented alternative proposals where necessary
- Identified ~25 automation and improvement opportunities for customer support agents and platform to increase cost savings by 10% and reduce ticket handle time
- Built 53 business process flows for existing policies which provided leverageable content for cross-functional teams.
Consulting Analyst
Accenture
04.2018 - 06.2019
- Identified 3 initiatives to improve staffing and productivity; work resulted in 20% reduction in FTE hours and 5% increase in cost savings; developed client deliverables including project charters plus communication and sustainability plan to support planning for all 3 initiatives
- Conducted collaborative and interactive design thinking session with client leadership to determine operational barriers; this work identified 3 improvement areas within staffing and productivity for the organization.
Digital Media Analyst
Union Square Media
01.2017 - 03.2018
- Validated results and performed quality assurance to assess accuracy of advertising data
- Performed system analysis, documentation, testing, implementation, and user support for media buyers
Education
Bachelor of Arts (B.A.) - Information Technology and Informatics
RUTGERS UNIVERSITY, THE STATE UNIVERSITY OF NEW JERSEY
New Brunswick, NJ 09.2012 - 05.2016
Skills
Google SuiteMicrosoft Office SuiteLucid ChartTableauAsanaeBuilderBuganizerSmartSheetSQLProject ManagementStorytellingRequirements AnalysisBusiness Process DesignDesign Thinking
Stakeholder Engagement
Strategic Thinking
Change Management
Data Analytics
Resource Utilization
Organizational Participation
- Sky Is the Limit (Non-Profit), Mentor: Consult underrepresented entrepreneur with kickstarting their small business
- Hindu Employee Resource Group, Northern California Chapter Lead: Plan and lead cultural networking events for 100+ employees to raise awareness on Hindu traditions
- NorCal VIP Mentoring Program, Mentor: Provide guidance to mentee on navigating career at Accenture
- Rutgers Alumni x Accenture, Recruiter: Recruit Rutgers students to bring diverse talent to Accenture
Hobbies
Travel, event decorator, tennis, ping-pong, cooking, reading, vegetarian foodie, meditation, non-toxic health advocate
Timeline
Management Consultant / Team Lead
Accenture
01.2021 - Current
Senior Consulting Analyst
Accenture
06.2019 - 12.2020
Consulting Analyst
Accenture
04.2018 - 06.2019
Digital Media Analyst
Union Square Media
01.2017 - 03.2018
Bachelor of Arts (B.A.) - Information Technology and Informatics
RUTGERS UNIVERSITY, THE STATE UNIVERSITY OF NEW JERSEY
09.2012 - 05.2016