Arusha Sylvester
Chicago,US
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Barber
Self Employed
Chicago, IL
04.2018 - Current
- Cut and trim hair according to clients' instructions and/or current hairstyles, using clippers, combs, hand-held blow driers, and scissors
- Provide face, neck, and scalp massages
- Stay informed of the latest styles and hair care techniques
- Question patrons regarding desired services and haircut styles
- Apply lather; and shave beards, or neck and temple hair contours, using razors.
- Greeted customers, provided consultation services and identified customer needs.
- Established a professional relationship with clients by providing quality haircuts and styling services.
Collection Representative
PLS Collection
Oakbrook, IL
01.2013 - 02.2018
- Make outbound calls to customer with past due balances
- Process payments to bring accounts back to current status
- Calculate late fees and daily interest
- Update demographics and employment
- Keep records of calls placed and received
- Maintain daily goal provided by supervisor
- Setup future payments and payment plans.
Customer Service Representative
Payday Loan Store
Chicago, IL
03.2008 - 12.2012
- Review loan applications and documents accuracy and completeness
- Obtained and compiled copies of loan applications
- Check income to debit ratio
- Verify employment status
- Check bank accounts for positive status.
Supervisor
United Parcel Service
Willow Springs, IL
08.1998 - 01.2008
- Train all new employees
- Counsel newly promoted management teams
- Maintain and complete shipping packages flow throughout facility
- Manage an allocate staffing solutions
- Process payroll and adhere attendance policy
- Compile, review, and maintain data from contracts, purchase orders, requisitions, and other documents in order to assess supply needs
- Aid in communication of reoccurring company wide policy changes
- Set and accomplish standards and goals of employee development and operation performance.
Education
GED -
Olive Harvey College
06.1998
Timeline
Barber
Self Employed
04.2018 - Current
Collection Representative
PLS Collection
01.2013 - 02.2018
Customer Service Representative
Payday Loan Store
03.2008 - 12.2012
Supervisor
United Parcel Service
08.1998 - 01.2008
GED -
Olive Harvey College