Ariel Foster
Quincy,MA
Summary
Hi! Nice to meet you. I've been working since 17 years old but had summer opportunities since 15 years old. During my time working, I've learned to become an Accommodating Customer Support Specialist with a documented history of exceeding customer and patron expectations. I remained calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. While growing up, I have become a knowledgeable Student, talented at leaming quickly and adding value to any team. Strong history of successful projects using leadership, communication, and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity. Over the years I've learned to also become a Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing, and spreadsheets.
Organized individual recognized for transposing large amounts of data with accuracy and speed. Also can't forget I am currently learning to love life, have quality of life but stay focused and diligent. Hard work will always pay off.
Overview
3
3
years of professional experience
Work History
Call Center Representative (Temp)
Plymouth Rock Assurance
12.2023 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Processed debit and credit card and electronic check payments.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Hotel Front Desk Clerk
Holiday Inn Suites
05.2022 - 08.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Retail Store Supervisor
Journeys Kids
04.2021 - 03.2022
- Answered product questions and assisted customers in selection and checkout.
- Boosted store sales through effective merchandising and strategic product placement.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
Education
Associate of Science - Sociology
University of Massachusetts - Boston
Boston, MA05.2027
High School Diploma -
Boston Arts Academy
Dorchester, MA06.2022
Skills
- Problem-solving skills
- Customer Support/Service
- Data Entry
- Verbal and written communication
- Communication
- Time Management
- Computer
- Leadership
Accomplishments
- Graduated with 3.0 GPA
- Obtained 4 year scholarship[ from "Labor Education Program (The Labor History exam)
- Currently a member of Honor Society
Timeline
Call Center Representative (Temp)
Plymouth Rock Assurance
12.2023 - 03.2024
Hotel Front Desk Clerk
Holiday Inn Suites
05.2022 - 08.2023
Retail Store Supervisor
Journeys Kids
04.2021 - 03.2022
Associate of Science - Sociology
University of Massachusetts - Boston
High School Diploma -
Boston Arts Academy