Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic
ARUZHAN JAPARKULOVA

ARUZHAN JAPARKULOVA

Boca Raton

Summary

Ambitious and energetic professional with a sharp intellect, exceptional adaptability, and an unstoppable drive to succeed. Known for quickly mastering new skills, thinking on my feet, and approaching every task with creativity and precision. I thrive under pressure, embrace challenges as opportunities, and bring a positive, solution-oriented mindset to every situation. With strong communication skills and a genuine passion for growth, I am ready to contribute fresh ideas, elevate team performance, and take on responsibilities that push me to new heights. My goal is to join a dynamic team where I can make a measurable impact from day one, continuously learn, and evolve into a top-performing professional.


Overview

4
4
years of professional experience

Work History

Server / Front Staff

Grandma’s Secret
09.2024 - 04.2025
  • Provided warm and attentive service in a busy, high-volume restaurant
  • Took customer orders, processed payments, and managed dine-in and takeout requests
  • Maintained cleanliness and organization in the front area
  • Collaborated with kitchen staff to ensure smooth and timely service
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Bakery manager/ Cashier

European Market
11.2023 - 07.2024
  • Operated the register and handled customer transactions using POS system
  • Assisted customers with product inquiries, special orders, and recommendations
  • Packaged and organized baked goods, ensuring cleanliness and quality standards
  • Balanced cash drawer and supported bakery team with stocking and front display
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
  • Trained newly hired sales team in upselling techniques.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Sales Associate

Cherry Hill
12.2022 - 07.2023
  • Checked guests in and out, managed reservations, and processed payments
  • Provided information about hotel services, local attractions, and transport
  • Resolved guest concerns promptly and professionally
  • Maintained accurate guest records and operated hotel software
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Front desk

Honey nail salon
01.2021 - 01.2022
  • Managed front desk operations, greeted guests, and maintained a positive atmosphere
  • Handled phone calls, reservations, and scheduling for high-traffic shifts
  • Assisted management with administrative tasks including inventory logs and vendor coordination
  • Resolved customer concerns professionally and supported overall team performance
  • Maintained a clean and organized reception area, ensuring a professional first impression

Education

Bachelor of Marketing -

KAZNAU
01.2021

Bachelor of Marketing - economic

BFET
01.2018

Skills

  • Excellent verbal and written communication
  • Front desk operations & customer support
  • Conflict resolution and stress management
  • Creative thinking and problem-solving
  • CRM systems (including Clover) and client database management
  • Time management and multitasking under pressure
  • Adaptability & team collaboration
  • Microsoft Office (Word, Excel)
  • Calendar & appointment scheduling
  • Data entry & filing systems
  • Phone systems & email correspondence
  • POS and basic cash handling
  • Office equipment operation (printer, scanner, copier)
  • Exceptional customer service
  • Strong work ethic
  • Guest engagement
  • Hospitality service expertise
  • Sales techniques

Language

English
Russian
Kazakh
Kyrgyz

Timeline

Server / Front Staff

Grandma’s Secret
09.2024 - 04.2025

Bakery manager/ Cashier

European Market
11.2023 - 07.2024

Sales Associate

Cherry Hill
12.2022 - 07.2023

Front desk

Honey nail salon
01.2021 - 01.2022

Bachelor of Marketing - economic

BFET

Bachelor of Marketing -

KAZNAU

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