Aruzhan Ydyrys

• Professional greeting and assistance of international guests
• High-level customer service in a fast-paced environment
• Effective handling of inquiries and special requests
• Prompt and courteous resolution of complaints
• Calm and professional behavior under pressure
• Clear communication with guests from diverse cultures
• Strong multitasking and attention to detail
• Team collaboration to ensure service excellence
• Compliance with company standards and procedures

• Maintained confidential documentation in compliance with company policies
• Supported internal coordination and staff communication
• Assisted in organizing corporate events and staff activities

• Enhanced customer satisfaction by efficiently managing all front desk enquiries
• Handled appointment scheduling to ensure smooth daily operations
• Assisted with administrative tasks, improving overall functionality of the office
• Handled office petty cash and maintained flawless records
• Managed high volume of incoming calls from multi-line telephone system and documented messages

• Participated in a U.S. student exchange program, gaining hospitality experience in a high-volume resort
• Delivered customer service in fast-paced resort and retail environments
• Developed adaptability and cultural awareness through international work experience