Arva Foster
Springfield,IL
Summary
Arva has over 10 years experience in the Medicare industry, Healthcare professional with over 5 years of experience working as Home Health Administrator, Human Resources, Care Coordinator, QIDP, and Social Worker for various healthcare and behavioral health settings. Proficient in Administration, Microsoft office, Healthcare Management & Human Resources-hiring, leave of absence, effective communication with staff. Key Performance, Data Analysis, EMR Systems, Marx system, Excel and Medicare plans, website, OMNI 1 & 2 for members, documentation with 50 WPM typing speed, MS Excel: 80%. Educating members about their Medicare Advantage plans and well known for Project Management. Experience in providing comprehensive Power BI Dashboarding, care counseling, home health services, assessing, care planning, implementing, coordinating, monitoring, and evaluating services & outcomes to maximize the health of members. Providing quality health-care treatment to the patients for chronic and complex conditions in Mental Health and Behavioral Health settings. Assist BCBA with the implementation of Individual Service Plans.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Care Coordinator- QIDP (Provider) (Part-time)
Department of Rehabilitation Services
03.2021 - Current
- As a QIDP State Certified Professional, support individuals with developmental disabilities in their homes
- Ensure that he/she receives medication on time, and assists in daily care
- Document home care records which include looking after diet and personal activities, assisting the patient in performing physiotherapy exercises, administration of medication based on doctors' orders
- Coordinate work with the transportation professionals making sure the customer has assistance in getting in and out of the vehicle, deliver reports to the case manager and review the changes in the customer's condition
- Accomplishment- The client has increased in her social skills
- She went from being afraid to go outside due to the pandemic, now she schedules creative outings for us to explore.
Care Counselor
Cerebral Telehealth
01.2022 - 12.2022
- As a Care Counselor, assess and treat mental and emotional health disorders, relationship issues and life challenges through various methods of psychotherapy
- Successful usage of various programs; in putting data, working with clients to develop meaningful behavior medications
- Also offer coping strategies for navigating through life's struggles
- One strategy is to set goals according to the person's strengths and their objectives through equity
- Accomplishment- High Client Retainment rating, License eligible
- Observe Clients reach positive growth in a short time frame.
Program Manager- QIDP
Bethesda Lutheran Ministries
10.2019 - 01.2021
- Manage staff who support individuals who live with developmental disabilities in their homes
- Oversee their support, maintenance of assigned programs, assist BCBA with the implementation of Individual Service Plans
- Counsel people in their homes on what the best techniques on attaining their needs, desires, and dreams through the most efficient and effective team
- Assures quality services by arranging for or providing staff training, records management, typing, developing and maintaining budgets, providing an environment that is conducive to the welfare of the people served and in accordance with federal, state, local, and organizational regulations and policies
- Provides leadership, mental health counseling, and serves as an advocate to ensure appropriate treatment, teaching, and protection of the rights of the persons served
- Manages Lead Direct Support Professionals and DSPs
- Monitors personnel management, coordination of individual appointments and activities, facility maintenance, and management of individuals' personal fund accounts
- Responsible for budget compliance within assigned programs
- Accomplishment- Successfully managed a staff of 50+ for individuals with developmental disabilities.
Healthcare Customer Service Agent- Remote
Sykes INC.
03.2018 - 10.2019
- Handle inbound calls for members on Medicare Advantage plans; data entry, attention to detail-oriented, analysis, and review
- Also make outbound phone calls to physicians, and other outside vendors
- Answer questions that address the member's needs which may include complex benefit questions
- Most calls consist of resolving issues: educating members about their Medicare Advantage plans; escalations of unresolved and pending customer grievances, researching, submitting claims, composing and responding to emails professionally, adhering to HIPAA and internet guidelines; and documenting
- Utilized: PC usage, EMR Systems, Typing, Microsoft Office Suite, NotePad, Marx system, company website, Advantage Care Plan website, OMNI 1 & 2 for members
- Worked within established policies/practices and guidelines with minimal opportunity for deviation
- Each call is recorded for quality assurance and training purposes; therefore, scored on each interaction.
Residential Staff Supervisor
The Hope Institute for Children and Families
01.2015 - 02.2018
- The Hope Institute is an organization that covers various facets of youth living with disabilities; Vocational, Learning Academy, Autism Center, and Residential Program; worked in the Residential Program as a Supervisor over the direct care staff referred to as, Habilitation Support Professionals
- Review and participate in the activities of assigned habilitation specialists and plex leads on a scheduled basis providing monitoring, education, training, and treatment for assigned youth
- Supervise the implementation of programs and services including but not limited to guiding staff in the implementation of youth programs; ensuring the group schedules are current and incorporate programs and services; ensuring health and safety
- Supported as a Social Worker for each youth ensuring effective communications with clinical staff, direct-care staff, and parents/guardians; ensuring the environment of care is clean, safe, home-like, and conducive to active treatment
- Guides staff in the implementation of programs for those youth presenting more challenging problems/behaviors
- Accomplishments- Our team worked with individuals that had documented incidents of physical aggression
- The program utilized a positive reinforcement method which focuses on rewarding compliant behaviors; this decreased the occurrences.
Office Manager
Capital City Wholesale
05.2013 - 02.2015
- As a Business Office Manager, responsible for Project Management, plan, finances and accounting, and control budgets for contracts, equipment, and supplies
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Utilized desktop computers, Email software, Microsoft Project, Outlook, Excel, PowerPoint, Word and SharePoint Microsoft Access, Microsoft Office Suite, and Marketing
- Accomplishments: Superb customer service- implemented a sales strategy that incorporated ads online and social media
- This increased our sales by an estimated 65%.
CPR Instructor
Midwest CPR
01.2010 - 05.2013
- Certified as Instructor by the American Heart Association
- Instructor for Healthcare Professionals for required CPR & First Aid Certification
- Introduced service to the community through sales ads online and clipboards at facilities.
Home Health Administrator
A Special Care Service INC.
07.2005 - 01.2010
- Creates and presents leadership level presentations related to market, region, and Medicare performance on Retention and Disenrollment performance
- Successfully provided a professional home health agency
- Build relationships with the senior population and their families
- Hired and evaluated professional and direct support staff
- Accomplishments: Created a successful home health service in the greater Atlanta GA region.
Education
Master's degree in Social Services Administration -
University of Illinois
12.2016
Bachelor's degree in Healthcare Administration -
Ashford University
05.2014
Skills
- Medicare Industry Experience
- Program Management
- Records Management
- Project Management
- Quality Assurance
- HIPAA
- Typing
Certification
QIDP Certification, 07/2027
Timeline
Care Counselor
Cerebral Telehealth
01.2022 - 12.2022
Care Coordinator- QIDP (Provider) (Part-time)
Department of Rehabilitation Services
03.2021 - Current
Program Manager- QIDP
Bethesda Lutheran Ministries
10.2019 - 01.2021
Healthcare Customer Service Agent- Remote
Sykes INC.
03.2018 - 10.2019
Residential Staff Supervisor
The Hope Institute for Children and Families
01.2015 - 02.2018
Office Manager
Capital City Wholesale
05.2013 - 02.2015
CPR Instructor
Midwest CPR
01.2010 - 05.2013
Home Health Administrator
A Special Care Service INC.
07.2005 - 01.2010
Master's degree in Social Services Administration -
University of Illinois
Bachelor's degree in Healthcare Administration -
Ashford University