Credit and Corporate Checks Administrator
Macy's Credit and Customer Services, Inc.
Tampa, FL
03.2023 - 01.2024
- Displayed strong telephone etiquette, effectively
- Manage a team of colleagues to deliver a 'white-glove' service to both Macy's and Bloomingdale's clients
- Review data to help coach for improvements and reduce call backs and complaints
- Monitor live or recorded calls in NICE program for quality assurance and procedural adherence
- Manage the staff schedules for service coverage
- Monitored operations and reviewed records and metrics to understand company performance
- Set specific goals for projects to measure progress and evaluate end results
- Maintained positive working relationship with fellow staff and management
- Monitored emails, chats, and distributed correspondence accordingly
- Ensured that all paperwork is completed accurately before submission deadlines
- Developed spreadsheets to track colleague stats, progress, and other related data for coaching
- Analyzed key performance indicators to identify effective strategies
- Completed day-to-day duties accurately and efficiently
- Leveraged Microsoft program skills to input and compile data gathered from various sources
- Conducted research on high dollar corporate checks for approvals.
