Open To Work
Arvind Dutt
Hospitality & Tasting Room Manager
Healdsburg,Ca
Summary
Hospitality professional bringing focus on effective team collaboration and achieving results. Extensive experience in enhancing guest experiences and operational efficiency. Known for reliability and adaptability, with strong emphasis on customer service and problem-solving.
Qualified person with proven record of managing hospitality operations efficiently. Successfully led teams to enhance guest satisfaction and streamline processes. Demonstrated leadership and team-building skills to maintain high standards of service.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Cast Wines, Dry Creek, Geyserville
02.2024 - 12.2024
- Manage & Coordinate opening and closing of the tasting room
- Coordinate daily tastings and tours as per reservation and spontaneous guests.
- Develop and curate guest experience
- Manage the entire guest service and support team.
- Customer service and exceed customer expectations.
- Coordinate with Estate Manager for outreach programs & maximize efficiency
- Communicate with wine club members to coordinate club shipments.
- Host and engage with guests to offer exceptional hospitality.
Tasting Room Manager & Estate Sommelier
Clos Pegase Winery, Calistoga
09.2020 - 01.2024
- Manage and Coordinate opening & closing of tasting room, reconciliation & banking.
- Manage daily hospitality tasting & tours as per reservation.
- Supervise daily operations, Virtual tastings, Customer service standards
- Lead and develop successful tasting room staff.
- Coordinate with Estate Manager to create wine tasting experiences.
- Organize and coordinate reservations to ensure maximum efficiency
- Liable to do physical inventory when needed & assist wine club manage
Beverage Manager & Assist. General Manager
Nick & G’s Restaurant, Rancho Santa Fe, California
02.2018 - 07.2020
- Responsible for hiring and on-boarding process including interviewing & training.
- Taught the steps of service and standard operating procedures of the restaurant.
- Effectively opening and closing procedures of the restaurant and daily financials.
- Managed the restaurant & analyzed sales for profits and losses throughout the month.
- Liable for doing physical wine, beer & liquor Inventory monthly
- Monitored & trained staff to ensure excellent service standards and upselling practices
- Maintain wine list updates & beverage costs and provide professional beverage service.
- In-charge of ordering all liquor, beer and wine & other supplies for the restaurant.
Wine Director/ Sommelier
Sardine Factory Restaurant, Monterey, California
08.2006 - 08.2017
- Curating & managing extensive wine program, wine service, servers, bartenders & Sommeliers
- Negotiated contracts, built and maintained relationship with suppliers and distributors.
- Manage POS to ensure checks can be processed.
- In Charge of ordering and receiving all wines, in addition to storage and stocking.
- Liable for doing monthly physical Inventory of 30,000 plus bottles of wine.
- Update excel spreadsheet of wines purchased every month to match inventory records.
- P&L discussion with owners, controller and restaurant manager monthly
- Maintain award winning wine list and provide exceptional wine service
- Assist the Restaurant Manager in the daily operations of the restaurant.
Cellar Master & Sommelier
Pacific’s Edge Restaurant at The Highlands Inn Park Hyatt, Carmel, California
08.1992 - 01.2006
- Responsible for ordering and receiving wines, storage and stocking.
- Assist guests navigate the wine list and serve all bottled wines and champagne
- Build relationship with suppliers and distributors.
- Oversee and direct service at Pacific’s edge during dinner service as a Sommelier.
- Liable for doing Physical Inventory Monthly of 25,000 bottles of wine.
- Assist the restaurant manager in the daily operation of the restaurant.
Education
Associate of Arts - Business Administration And Management
Monterey Peninsula College
Monterey, CA06-1997
Skills
- Strong organizational skills
- Expertise in food and beverage management
- Comprehensive food and wine expertise
- Strong communication skills
- Effective leadership and training
- Self-motivated professional
- Cost-effective inventory oversight and vendor engagement
- Reservation management and POS proficiency
Accomplishments
Certified Sommelier, Court of Master Sommeliers.
Top sales and wine club signups 2 years in a row at Clos Pegase Winery 2022 & 2023
Top sales and wine club signups at Cast Wines 2024
Certification
Certified Sommelier, Courts of master sommeliers
Languages
English
Full Professional
Hindi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Hospitality Manager
Cast Wines, Dry Creek, Geyserville
02.2024 - 12.2024
Tasting Room Manager & Estate Sommelier
Clos Pegase Winery, Calistoga
09.2020 - 01.2024
Beverage Manager & Assist. General Manager
Nick & G’s Restaurant, Rancho Santa Fe, California
02.2018 - 07.2020
Wine Director/ Sommelier
Sardine Factory Restaurant, Monterey, California
08.2006 - 08.2017
Cellar Master & Sommelier
Pacific’s Edge Restaurant at The Highlands Inn Park Hyatt, Carmel, California
08.1992 - 01.2006
Associate of Arts - Business Administration And Management
Monterey Peninsula College