Arvind Sivaraman Darwin
Project Manager
Austin,TX
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. A dedicated problem solver skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Brings 7 years of valuable project management expertise to forward company objectives.
Overview
20
20
years of professional experience
1
1
Certification
2
2
Languages
Work History
Production Support Manager
Tata Consultancy Services Ltd
09.2017 - Current
- Promoted a culture of continuous improvement within the maintenance team by encouraging open communication, problem-solving initiatives, and employee engagement activities.
- Developed detailed maintenance budgets, effectively controlling expenses while ensuring optimal equipment performance.
- Conducted root cause analysis of recurring issues, devising long-term solutions that minimized future disruptions.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Mentored new hires in production support procedures, do's and don'ts, and debugging/technical skills necessary for their roles as production support engineers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Production Support Team Lead (Apple)
Tata Consultancy Services Ltd
09.2012 - 09.2017
- Planned operations to meet established schedules and Service Level Agreements.
- Provided ongoing support to team members, addressing concerns and resolving issues promptly.
- Collaborated with other team leads to identify bottlenecks and implement effective solutions.
- Developed standard operating procedures for the team, improving overall consistency, quality of work and Turn Around Time on issues reported.
- Mentored junior staff members, fostering professional growth opportunities within the organization.
- Resolved issues quickly to maintain productivity goals.
- Analyzed production data and prepared reports for senior management.
Developer & Onsite Coordinator (Motorola Mobility)
Tata Consultancy Services Ltd
07.2011 - 09.2012
- Designed, developed, and implemented Rights Management Module based on analyzed requirements and understanding of industry technical standards.
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Created custom APIs for seamless integration with third-party services, expanding application functionality and compatibility.
- Mentored junior developers, fostering a collaborative learning environment and supporting professional growth.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
Technical Project Leader (Qualcomm)
Tata Consultancy Services Ltd
01.2009 - 07.2011
- Managed a project for functional, quality and compliance testing of Qualcomm's Gobi supported laptops.
- End-to-end support of Gobi products' testing lifecycle phase
- Performed sanity, integration, performance and regression testing on various laptop OEMs, operating systems and wireless service providers integrated with Gobi chips.
- Enhanced client satisfaction by proactively addressing concerns and proposing effective solutions tailored to their specific needs.
- Led user acceptance testing efforts to ensure developed solutions met end-user needs while adhering to established timelines and budgets.
- Conducted regular risk assessments and mitigated potential issues, minimizing project delays and maintaining budget constraints.
Software Developer
Tata Consultancy Services Ltd
02.2006 - 01.2009
- Designed and developed web user interface in PHP, JavaScript and HTML
- Developed UI to plot graphs and network stats on map
- Developed backend core component to convert logs uploaded from handsets to Qualcomm proprietary MDM format
- Corrected, modified and upgraded software to improve performance.
- Tested and deployed scalable and highly available software products.
- Also contributed to estimating feature efforts, design reviews, change request verification reviews.
Module Lead Developer
Tata Consultancy Services Ltd
07.2005 - 01.2006
- High Level and Component Level design of the project prepared and identified the technologies to be used in project.
- Researched OCR Scansoft API and successfully implemented OCR module to scan all the incoming documents and identify rules to be applied on documents.
- Developed Rest interfaces implementing business logic.
- Actively participated in brainstorming sessions leading to innovative solutions that addressed client needs more effectively.
- Contributed to a positive workplace culture by fostering open communication and promoting collaboration among team members.
Software Developer
Tata Consultancy Services Ltd
01.2005 - 06.2005
- Understanding business case of customer and gathering feature requirements of product
- Identified technologies that is most appropriate for development of product
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
- Successfully designed and implemented core module that converts Cisco XML configuration input to NetD text configuration to be used in NetD routers.
- Developed Web UI interface in Java Servlets and JSP.
- Created comprehensive documentation detailing software functionality for future reference or maintenance purposes.
Software Developer
Tata Consultancy Services Ltd.
07.2004 - 12.2004
- Developed switch functionality interfaces for Siemens PLB2800 switch
- Developed SNMP and Command Line interface in C++
- Developed Web UI interface with Java Applet for that simulated the port interface of a LVL7 switch
- Optimized application performance by conducting regular code reviews and refactoring when necessary.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
Software Developer
Tata Consultancy Services Ltd.
12.2003 - 06.2004
- Involved from start of project with requirements gathering and analysis with customer
- Designed and developed windows service components
- Implemented wrapper API for use of MS Messaging Queues
- Developed .Net user interfaces
- Developed core components - Configuration subsystem that manages configurations for the product and Storage subsystem that stores all the documents and rules in a database
- Researched Nero APIs and used it in the product to archive documents to Compact Disc.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
Education
Web Application Developer Certification - Web Application Development
IBM ACE
Noida, India12.2001
Bachelor of Technology -
University of Calicut
Calicut, India06.2001
Skills
Certification
Completed 10Gen certification for “M101: MongoDB for Java Developers” course
Accomplishments
- Improved customer satisfaction ratings by 50% by automating repeat activities, streamlining operations and improving quality of operations.
- Achieved Service Level Agreement targets despite budget cut by implementing radical measures to bring operational improvements.
- Implemented multiple automation projects, without additional budget, to improve productivity and reduce turn-around-time on incident management.
Timeline
Production Support Manager
Tata Consultancy Services Ltd
09.2017 - Current
Production Support Team Lead (Apple)
Tata Consultancy Services Ltd
09.2012 - 09.2017
Developer & Onsite Coordinator (Motorola Mobility)
Tata Consultancy Services Ltd
07.2011 - 09.2012
Technical Project Leader (Qualcomm)
Tata Consultancy Services Ltd
01.2009 - 07.2011
Software Developer
Tata Consultancy Services Ltd
02.2006 - 01.2009
Module Lead Developer
Tata Consultancy Services Ltd
07.2005 - 01.2006
Software Developer
Tata Consultancy Services Ltd
01.2005 - 06.2005
Software Developer
Tata Consultancy Services Ltd.
07.2004 - 12.2004
Software Developer
Tata Consultancy Services Ltd.
12.2003 - 06.2004
Web Application Developer Certification - Web Application Development
IBM ACE
Bachelor of Technology -
University of Calicut
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services