Allison Wright
Euclid,OH
Summary
Successful Developer, System Software offering 6 years of experience in demanding environments focused on AWS systems and IVR environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new software components. Skilled in directing development with creative and performance-oriented approach. Well-organized and customer-focused with proven skills in project management and team leadership.
Skills
- Project Management
- Technical Analysis
- DevOps Methodologies
- AWS Architecture Design
- AWS Networking Solutions
- Scripting Languages
- Account Management
- Amazon Web Services
- Goal-oriented mindset
- IVR development
- IVR Configuration
- Organizational Awareness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work History
Developer, System Software
TTEC Digital - VoiceFoundry
06.2022 - Current
- Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Automated daily backups of critical data using AWS S3, reducing the risk of data loss in case of system failures.
- Participated in architectural discussions to build confidence and promote customer success when developing new and migrating existing applications, software and services on AWS platform.
- Automated monitoring tasks using CloudWatch, Lambda functions, and custom scripts to ensure optimal performance metrics were maintained.
- Improved AWS infrastructure efficiency by designing and implementing scalable solutions.
- Diagnosed and executed resolution for network and server issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Improved data quality by implementing validation rules and customizing page layouts in Salesforce.
- Delivered front-end and back-end architecture and functionality by translating development requirements.
Technical Account Manager
TTEC Digital - VoiceFoundry
01.2021 - 06.2022
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Conducted deep-dive hands-on training sessions to transfer knowledge to customers considering or already using AWS.
- Spearheaded efforts in cloud cost management by implementing budget monitoring, resource tagging, and cost allocation strategies across AWS services.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
Project Manager
NICE InContact
01.2019 - 08.2020
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Working with customers of different sizes and utilizing cross-functional teams in multiple locations
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Proactively provide feedback on lessons learned and contribute to the development, maintenance, and enhancement of all project management processes and tools used within the Services team.
- Achieved successful data migration from legacy systems into new Salesforce environments without loss or compromise of vital information assets.
- Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
Global Enterprise Advisor
Verizon Wireless
06.2013 - 01.2019
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
BCGO Coordinator
Verizon Wireless
01.2012 - 06.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Verizon Wireless
12.2011 - 01.2012
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bilingual Customer Service Representative
Verizon Wireless
11.2010 - 12.2011
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in English and Spanish.
- Managed high-volume inbound calls, prioritizing issues to ensure swift resolution and minimize hold times for customers.
Education
Bachelor of Applied Science - Software Development
Brigham Young University - Idaho
12.2027
Full Stack Web Developer -
Helio Training
Draper, Utah03.2018
Business & Project Management -
University of Utah
Salt Lake City, Utah03.2015
Certification
- AWS Cloud Practitioner
- AWS Solutions Architect - Associate
- Salesforce Administrator
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Korean
Elementary
Translator
- Enhanced client satisfaction by delivering high-quality translations within tight deadlines.
- Streamlined translation processes for increased efficiency and reduced turnaround time.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
Notes Of Interest
- Software Project Estimation Certificate
- PMI: Scheduling Professional Certificate
- Fluent in written and conversational Spanish
- Lean Six Sigma Yellow Belt Certificate
Overview
14
14
years of professional experience
1
1
Certificate