Arwa Zoghlami
St-Leonard,Canada
Summary
Insightful Manager with experience improving operations results through effective employee motivational strategies and best practices implementation. Talented leader with analytical approach to business processing, planning and problem-solving
Overview
16
16
years of professional experience
Work History
Location Scheduling Services Manager
FM Global
03.2023 - Current
- Working on building high-performing teams through effective recruitment, onboarding, and talent development initiatives
- Enhanced communication among team members, fostering a collaborative and inclusive work environment. Managed up to 14 direct reports within Canada, Boston and NY operations
- Lead effective implementation of updated and new engineering processing tools and processes in collaboration with Staff Engineering and GLSS leadership
- Collaborate with regional counterparts to review, analyze and identify resource challenges and possible solutions
- Communicated with GLSS and operational engineering management regarding progress and results
- Advised operations management on change strategies to ensure smooth ESD transition
- Partnered with cross-functional teams to successfully deliver GLSS organizational changes and implementation
- Prepared presentations to explain changes, enhancements and process improvements to contribute to global process consistency (recognized Best Practices)
- Identified improvements to existing practices and processes for efficiency
- Communicate new ideas and approaches with the GLSS regional managers, Operations Engineering Manager, and Staff Engineering
Engineering Processing Manager
FM Global
01.2019 - 03.2023
- Provided analytical insight to engineering community by developing different Dashboards to support business strategies (Monthly ops results, Workload management forecast, Ops Management dashboard, Field Engineering dashboard…)
- Modernized outdated procedures through implementation of new tools to enhance overall processing effectiveness
- Established clear lines of communication with Operations management to ensure effectiveness and resolution when required
- Enhanced team performance by providing comprehensive training plans and regular feedback
- Cultivated positive and inclusive working relationships among team members by promoting open lines of communication throughout the department
- Fostered continuous improvement philosophy resulting increased efficiency across all aspects of processing
- Collaborated with GMFEs and WAC to ensure compliance with corporate and operations objectives
- Streamlined Jurisdictional procedures by implementing innovative solutions and leveraging technology
- Ensured all engineering products were delivered in a timely manner to clients (risk report transmittal, plan review and project letters, deficiencies letters)
Work Assignment Consultant
FM Global
01.2018 - 01.2019
- Liaised within engineering community and helped meet changing servicing demands by recommending appropriate solutions
- Managed the Operation’s workload and ensured orders were assigned with adequate lead times for costs efficiency
- Analyzed data to identify trends and opportunities for assignment efficiency and process improvements
- Conducted thorough analysis, providing valuable insights in support of the operations decision making (Talent acquisition strategy, Strategic trailing plan, Engineering development strategy...)
- Demonstrated creativity and resourcefulness through the development of innovative procedure to meet business priorities and deadlines (Risk improvement tool, Workload forecast, Agenda tool, Skill matrix, ...)
- Collaborated with GMFEs to obtain knowledge of each Field Engineer’s skill sets
- Streamlined internal processes (BLRB, ESP, FSOE, DSP, Combined visits, projects, out of ops help..) and gained consensus on priorities leading to improved field productivity
- Mentored Work Assignment Consultant back-up, fostering professional growth and building strong team dynamics
Bilingual Engineering Assistant
FM Global
01.2015 - 01.2018
- Prepared the quarterly results from large volumes of data for Field Engineers using Excel macro to present the key performance measures to the Group Managers
- Developed an Excel form to create the “Pre-visit” agendas in order to standardize the process across Canada ops and (Reduced the average processing time by 80%)
- Ran, analyzed and provided data analysis for the yearly Business Plan and presented results in a meaningful and manageable format in support of business objectives
- Organized and scheduled field engineering visits and ensured all visits are updated in Field Engineer’s calendars
- Consulted with Work Assignment Consultant on servicing assignment issues related to workload management
- Assisted in risk improvement follow-up and communicated results to Field Engineer, Account Engineer and Client Processing Associate
- Ran, analyzed and resolved discrepancies on reports such as assigned orders reports requiring follow-up due to missing risk reports, cancelled orders with time charges reports and completed recommendation reports
- Reviewed and approved weekly time charges reports to meet corporate data extraction timeliness and followed-up on late time reports and questionable entries
- Review monthly Field Engineers’ expense reports for accuracy and followed-up on any late submittals
Bilingual Recruitment Administrator
Morneau Shepell (NIR Dept.)
01.2014 - 01.2015
- Provided business insights and recommendations by analyzing large-scale databases to support requirements of various projects and presented results in a meaningful manner (Security Clearance Process, RFP’s, USA accounts)
- Developed and implemented a VBA Excel tool to extract data according to pre-set criteria from MapPoint (50% reduction of processing time )
- Adapted the data according management strategy changes in collaboration with project team members
- Introduced best practice procedures for several administrative processes and actively participated in the continuous improvement implementation
- Acted as a key contact for data manipulation to internal stakeholders including – Proposals for RFP’s, account management for USA projects, business development and clinical team
- Implemented a VBA program to enhance the gathering of cousellor's credentials for RFP’s
- Processed internal requests to support talent acquisition
Bilingual Administrator
Morneau Shepell (HR Dept.)
01.2013 - 01.2014
- Administrated the government security clearance process as an ACSO by submitting forms and certificates to the government of Canada and maintaining tracking mechanism (ACSO Certificate: Alternative Company Security Officer)
- Reorganized the service recognition program and established a monthly tracking process with the provider (recovered over $20,000)
- Helped reorganizing the paystubs distribution list and sorted the paystubs semimonthly
- Supported the HR Team Analyst during the HR Management System migration (1MSI)
- Restructured guidelines for new hire information processing
Administrator and Translator
Matrix Research
01.2012 - 01.2013
- Contacted clients to conduct surveys in different countries (Canada, France, Belgium, Tunisia, Algeria)
- Explained survey objectives and procedures and assisted clients in filling out questionnaires
- Identified and addressed inconsistencies in interviewee’s responses
- Translated and proofread surveys and interviewees comments in both Languages: English and French
Senior Quality Administrator
GLF - Groupement Logistique Du Froid
01.2011 - 01.2012
- Established and implemented a product quality control process
- Created a customized Excel matrix to track delivery compliance
- Established a tracking process to improve deliveries timeline
- Investigated and addressed all delivery and pickups issues and possible causes including extreme weather conditions or mislabeling
- Communicated anomalies to client to help improve packaging quality
Administrative Analyst
La Drôme Laboratory
01.2009 - 01.2011
- Aligned business cost process for a better budget distribution overall the departments
- Helped on budget elaboration
- Developed an Excel matrix to improve cost analysis and optimized the pricing strategy
- Managed bidding document in collaboration with the legal department
- Monitored the logistic and management costs (Crystal Report, Grand Angle)
- Updated and optimized suppliers database in collaboration with accounting department
Administrative Assistant
La Drôme Laboratory
01.2008 - 01.2009
- Performed a full spectrum of administrative duties, including executive support, customer care, data entry, file organization
- Managed the front desk reception and supported customers on samples admission
- Cultivated a positive relationship with customers when inquiring information or providing results
- Contacted client to support on payments issues and delays
- Maintained client information up to date
Education
MBA -
University Paul Sabatier
France01.2008
Master Biochemistry & Biotechnology -
University Blaise Pascal
France01.2006
Skills
- Team Leadership
- Staff Training and Development
- Performance Management
- Cross-Functional Teamwork
- Interpersonal Relations
- Customer Relationship Management
- Social Perceptiveness
- Business Analysis and Reporting
- Process Improvement
- Work Planning and Prioritization
- MS Office
Languages
French
Native or Bilingual
Timeline
Location Scheduling Services Manager
FM Global
03.2023 - Current
Engineering Processing Manager
FM Global
01.2019 - 03.2023
Work Assignment Consultant
FM Global
01.2018 - 01.2019
Bilingual Engineering Assistant
FM Global
01.2015 - 01.2018
Bilingual Recruitment Administrator
Morneau Shepell (NIR Dept.)
01.2014 - 01.2015
Bilingual Administrator
Morneau Shepell (HR Dept.)
01.2013 - 01.2014
Administrator and Translator
Matrix Research
01.2012 - 01.2013
Senior Quality Administrator
GLF - Groupement Logistique Du Froid
01.2011 - 01.2012
Administrative Analyst
La Drôme Laboratory
01.2009 - 01.2011
Administrative Assistant
La Drôme Laboratory
01.2008 - 01.2009
MBA -
University Paul Sabatier
Master Biochemistry & Biotechnology -
University Blaise Pascal
Volunteer Experience
French Instructor/French Tutor (Berlitz, Voila Learning, Multilingual kids and Private Classes)
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