Arwen Juárez
Rosenberg,TX
Summary
With over six years of customer service experience, I thrive in fast-paced environments where I can connect with people and provide solutions. I have a strong background in front desk coordination, client relations, and sales, and I excel at problem-solving, multitasking, and ensuring a seamless customer experience. My goal is to bring efficiency and a positive attitude to every interaction, whether in person or remotely. I'm always looking for opportunities to grow and refine my skills in customer support and administrative roles.
Overview
6
6
years of professional experience
Work History
Salon Manager
The Lash Lounge
09 2024 - Current
- Greeting visitors and customers upon arrival, offering assistance, and answering questions to build rapport and retention.
- Utilizing a client management system to identify new and previous leads, reaching out to both past and potential guests to drive engagement and bookings.
- Controlling inventory by tracking expenses, purchases, and shelf stock.
- Managing challenging guest situations with effective problem-solving skills.
- Encouraging guest engagement by effectively communicating membership benefits and guiding clients through the sign-up process.
- Overseeing salon employee performance, facility cleanliness, and sales.
- Updating client records accurately and efficiently to ensure data integrity within the system.
- Scheduling appointments in the computer system and coordinating effectively with staff and clients.
- Serving as a central point of contact, facilitating clear communication between clients and internal staff.
- Managing financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Increasing sales revenue by promoting salon products and services with comprehensive knowledge and persuasive recommendations.
- Maintaining a clean, organized reception area to create a welcoming atmosphere for clients and visitors.
- Boosting client retention by providing timely follow-ups and maintaining strong relationships with all guest.
- Handling payments and processing card transactions securely and accurately.
Office Administration Assistant
Rooms To Go
12 2023 - 09 2024
- Interacted with customers by phone or in person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed office visitors and alerted staff to the arrival of clients.
- Collaborated with various departments to complete assigned tasks.
- Monitored security to help maintain equipment, data, and information safety.
- Ordered supplies to keep the office stocked with needed resources to operate smoothly.
- Maintained and updated office records, both digital and physical.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, stored, and retrieved files to enhance daily operations and support customer needs.
- Used physical and digital documents to accurately keep track of money entering and exiting the store
Sales Consultant/Assistant Manager
Al's Formal Wear
03 2022 - 08 2023
- Established and maintained strong customer relationships, ensuring satisfaction and repeat business
- Implemented effective sales strategies, compromising with clients to meet their needs while achieving sales targets
- Worked effectively in fast-paced environments
- Represented the company at Bridal Events, fostering connections with potential clients and expanding the customer base
- Collected and managed personal information and payments with a high degree of accuracy and confidentiality
- Maintained organized records by filing forms and verifying identification cards and license numbers
- Utilized a multi-line phone system for efficient communication
- Developed an in-depth knowledge of inventory, demonstrating attention to detail and precision
- Ensured a tidy and safe store environment through opening and closing procedures
- Registered and filed wedding parties
- Performed minor alterations to enhance customer satisfaction
- Initiated calls to both existing and potential clients, showcasing strong interpersonal and communication skills
- Focused on creating returning customers through excellent service and attention to detail
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
Sales Associate/Merchandising Specialist
Michaels
09 2021 - 03 2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained effective team member communication.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided exceptional customer service, resolving guest issues promptly and professionally.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Engaged with customers to build rapport and loyalty.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Front Desk Receptionist
River Pointe
12 2018 - 03 2020
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees
- Responded to inquiries and assisted individuals with directions
- Engaged in student interaction and outreach
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Fostered a positive atmosphere during events
- Coordinated the setup and breakdown of the lobby before and after services and events
- Distributed materials to staff and students
- Contributed to the cleanliness of the facility by performing routine maintenance tasks such as sweeping and sanitizing surfaces.
- Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
- Facilitated smooth transitions between activities, minimizing disruptions and maximizing engagement time.
Education
High School Diploma -
Lamar Consolidated High School
Rosenberg, TX05.2021
Skills
- Customer Service
- Front Desk Operations
- Appointment Scheduling
- Customer complaint resolution
- Communication
- End-of-day reporting
- Phone Etiquette
- Consultative sales
- Multi-Line Telephone Systems
- Membership Sales
- Outbound Calling
- Consultative Sales
- Administrative Support
- File Management
- Microsoft Office
- Google Workspace
- Time Management
- Adaptability
- Highly Organized
- Office management
- Detail Oriented
- Tech-Savvy
- Problem resolution
Timeline
Salon Manager
The Lash Lounge
09 2024 - Current
Office Administration Assistant
Rooms To Go
12 2023 - 09 2024
Sales Consultant/Assistant Manager
Al's Formal Wear
03 2022 - 08 2023
Sales Associate/Merchandising Specialist
Michaels
09 2021 - 03 2022
Front Desk Receptionist
River Pointe
12 2018 - 03 2020
High School Diploma -
Lamar Consolidated High School
Accomplishments
- Promoted from Front Desk Coordinator to Salon Manager at The Lash Lounge in recognition of strong leadership, ability to streamline operations, and commitment to enhancing the client experience.
- Personal recognition from the store manager accompanied by a pay raise based off performance just 2 months after starting at Rooms To Go.
- Promoted to Assistant Manager at Al's Formal Wear due to exceptional performance, leadership skills, and ability to drive sales success
- Promoted to Merchandising Specialist at Michaels, recognizing my ability to adapt quickly, learn new skills efficiently, and contribute to the store’s operational success.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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