Arwen L Huffman
Work Preference
Summary
Dynamic mental health professional with expertise in women's and maternal health, honed at Optum Behavioral Health. Proven track record in multidisciplinary collaboration and evidence-based therapy, enhancing patient outcomes. Skilled in supervision and mentoring, fostering team excellence while driving clinical quality and efficiency in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Individual Therapist (Telehealth & In-Person)
Private Practice
Beaverton, Oregon
08.2023 - Current
- Provide individual therapy for clients 16+, treating depression, anxiety, trauma, grief/loss, life transitions, and women’s mental health, including perinatal/postpartum, infertility, and pregnancy/infant loss.
- Utilize evidence-based modalities; develop collaborative treatment plans and safety plans; coordinate care with community providers as needed.
- Support clients exploring gender identity and related mental health needs.
Behavioral Health Transitions of Care Case Manager
Neighborhood Health Center
Beaverton, Oregon
07.2024 - 09.2024
- Helped launch a Transitions of Care program for patients discharged from psychiatric inpatient units and EDs, improving continuity and reducing gaps in follow-up.
- Completed social determinants of health assessments; connected patients/families to medical, behavioral, and community resources.
- Provided psychoeducation, problem-solving support, and short-term navigation; served as a single point of contact for questions and needs.
Behavioral Health Consultant, Primary Care
OHSU
Beaverton, Oregon
10.2023 - 12.2023
- Delivered patient-centered brief interventions, short-term counseling, and crisis stabilization within integrated primary care.
- Coordinated closely with PCPs and care teams; linked patients to behavioral health and social resources to address mental health and chronic condition impacts.
- Built rapport with patients and supports to align care goals and follow-through.
Clinical Program Manager, Multi-State UM
Optum Behavioral Health
, Remote
01.2022 - 07.2023
- Led a remote Utilization Management team of licensed clinicians across 9 states to ensure sound clinical determinations and high-quality documentation for commercial and public sector lines of business.
- Analyzed performance data and prepared reports; coached teams to meet/exceed metrics; identified trends and implemented interventions in a change-oriented environment.
- Managed projects end-to-end; strengthened engagement via training, mentoring, and workflow improvements.
- Coordinated complex, high-touch accounts, including dual-diagnosis populations, across multiple benefits and provider systems.
Senior Care Advocate, Facility-Based Care UM
Optum Behavioral Health
, Remote
01.2021 - 01.2022
- Served as clinical team lead; covered Clinical Program Manager duties for 3+ months on concierge/high-visibility accounts, partnering with Account Services, Network, and clinical teams to resolve escalations.
- Completed a 3-month Special Projects rotation: interviewed/hired/trained 65 contract clinicians; co-created workflows; removed cross-entity data barriers.
- Performed utilization management for behavioral health and substance use levels of care (IP, detox, residential, PHP) across the Western U.S.; mentored peers on new policies/procedures.
Facility-Based Care Advocate (BH & Substance Use)
Optum Behavioral Health
Lake Oswego, OR
03.2015 - 01.2021
- Conducted UM for facility-based treatment nationwide (IP, detox, residential, PHP); coordinated step-down/discharge planning to ensure right level of care at the right time.
- Synthesized clinical presentations, barriers, and strengths to present to Medical Directors, aligning care with best practices and LOC guidelines.
- Collaborated with facilities and providers to optimize treatment planning and transitions.
Licensed Clinical Supervisor
ProtoCall Services, Inc.
Portland, OR
12.2013 - 03.2015
- Supervised, trained, and performance-managed a team of master’s-level clinicians; oversaw day-to-day call center clinical operations.
- Ensured adherence to a brief, solution-focused model; drove clinical quality, efficiency, call performance, customer satisfaction, and staff retention.
- Modeled and operationalized organizational mission/values; recognized and reinforced values-aligned behaviors.
Senior Clinical Specialist / Clinical Specialist II
ProtoCall Services, Inc.
Portland, OR
08.2011 - 11.2013
- Conducted telephone triage, crisis intervention, intake, and assessment for managed care, community mental health, university counseling centers, and EAPs across U.S. and Canada, ensuring timely support for clients in crisis.
- Fostered collaborative relationships with clinicians, supervisors, and leadership to enhance service delivery and improve client outcomes.
Education
Master of Social Work -
Boise State University
Boise, IDBachelor of Social Work -
Lewis-Clark State College
Lewiston, IDSkills
- Maternal mental health
- Diagnostic evaluation
- Women's mental health and maternal health expertise
- LGBTQ affirming practices
- Trauma-informed care
- Cultural competence
- Multidisciplinary collaboration
- Supervision and mentoring associates
- Team leadership
Licenses Certifications Specialties
- Oregon State Licensed Clinical Social Worker (LCSW), L6269, current
- Washington State Licensed Independent Clinical Social Worker (LICSW), LW61657011, current
- Approved Clinical Supervisor for CSWA’s in Oregon State
- Certified Clinical Anxiety Treatment Professional (CCATP), 181783, current
- Certified Clinical Trauma Professional Level 2 (CCTP-II), 285788, current
Timeline
Behavioral Health Transitions of Care Case Manager
Neighborhood Health Center
07.2024 - 09.2024
Behavioral Health Consultant, Primary Care
OHSU
10.2023 - 12.2023
Individual Therapist (Telehealth & In-Person)
Private Practice
08.2023 - Current
Clinical Program Manager, Multi-State UM
Optum Behavioral Health
01.2022 - 07.2023
Senior Care Advocate, Facility-Based Care UM
Optum Behavioral Health
01.2021 - 01.2022
Facility-Based Care Advocate (BH & Substance Use)
Optum Behavioral Health
03.2015 - 01.2021
Licensed Clinical Supervisor
ProtoCall Services, Inc.
12.2013 - 03.2015
Senior Clinical Specialist / Clinical Specialist II
ProtoCall Services, Inc.
08.2011 - 11.2013
Master of Social Work -
Boise State University
Bachelor of Social Work -
Lewis-Clark State College