Arya Arasnia
Sunnyvale
Summary
Technical Support professional specializing in audio with a BFA in Music Production & Sound Design. Experienced in studio operations, audio mixing, and Pro Tools tracking, delivering effective customer-facing technical troubleshooting. Demonstrates strong verbal communication, meticulous attention to detail, and a proven track record of following procedures and collaborating with technical teams. Skilled in sound quality assessment and independent time management, ensuring high-accuracy task completion.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Agent
Future Motion
Santa Cruz
07.2022 - Current
- Diagnosed and resolved technical issues using structured workflows and diagnostic tools to ensure consistent troubleshooting.
- Produced clear verbal and written communication to guide users through problem-solving steps.
- Documented findings, escalated technical details, and adhered to strict procedures for accurate case records.
- Collaborated with internal teams by relaying technical insights and customer feedback to enhance tools and processes.
- Delivered exceptional customer experiences through attentive listening and efficient prioritization of tasks.
Amazon Fresh
Amazon Fresh
San Francisco
09.2019 - 07.2022
- Processed customer orders and transactions with precision and efficiency.
- Resolved customer inquiries swiftly, showcasing strong interpersonal and verbal communication skills.
- Troubleshot basic device and service issues to enhance customer satisfaction.
Studio Intern
Foothill Studios
Los Altos
10.2017 - 02.2019
- Configured microphones, audio interfaces, and recording equipment for effective session tracking.
- Managed and organized Pro Tools sessions, focusing on tracking, labeling, and editing tasks.
- Assisted with audio mixing, ensuring high-quality sound assets and organized project files.
- Communicated directly with artists and clients to maintain professional recording standards.
- Scheduled studio appointments to optimize workflow efficiency.
Education
Bachelor of Arts - Music Production & Sound Design
Academy of Art University
San Francisco, CA12-2023
Skills
- Audio mixing and editing
- Vocal communication
- Data entry and annotation
- Technical troubleshooting
- Workflow optimization
- Team communication
- Time management
- Detail-oriented execution
Certification
Avid Certified Operator - Pro Tools
Timeline
Technical Support Agent
Future Motion
07.2022 - Current
Amazon Fresh
Amazon Fresh
09.2019 - 07.2022
Studio Intern
Foothill Studios
10.2017 - 02.2019
Bachelor of Arts - Music Production & Sound Design
Academy of Art University