Arya Gordafkan
Hayward,California
Summary
I am a highly ambitious, dependable, and charismatic individual with a strong motor for success. I have a B.A. in Legal Studies from the University of California-Santa Cruz and am in the process of earning my Master's from Saint Mary's College- California by the end of 2024. I have lived in the Bay Area, Santa Cruz, and San Diego in hopes of achieving my dreams. I've been in many leadership positions, responsible for crucial means of operations. I have experience in customer and client services, communications, production setup, and more.
Overview
6
6
years of professional experience
Work History
Photo Booth Manager/Assistant to the Event Coordinator
BB Event Productions
San Francisco, CA
09.2023 - Current
- Set up photo booth equipment, including backdrop(s).
- Set up themes for that specific event on the photo booth application.
- Coordinate placements for props and featured decorations for events.
- Establish a warm-enthusiastic atmosphere for those part of the event.
- Take pictures, gifs, or videos with equipment.
- Working with a team in brainstorming and establishing the contents of a specific event.
Building Operations Attendant
UC Santa Cruz Athletics and Recreations
Santa Cruz, CA
04.2022 - 07.2022
- Managed and overseen operations
- Supported inter-environment programs
- Managed customer complaints and rectified issues to complete satisfaction.
- Reviewed account information and individual customer charges to produce correct bills.
- Welcomed large volume of guests and improved overall customer service.
- Monitored reservations to track incoming parties and special events for the pools and multipurpose rooms for example.
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management. Examples are: cleaning logs for equipment, vans for away events, or transportation
- Gave tours of facilities to promote the program
Sales, Club Staff, Daycare
City Sports Club
Hayward, CA
12.2019 - 09.2021
- Handled payment processing and provided customers with receipts and proper bills and changes.
- Took on leadership roles when needed to in order for the facility to succeed
- Maintained facility safety and other functions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Trained newly hired employees on front desk procedures and business operations.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Reviewed accounts to assess open charges and answer customer questions.
- Created and optimized employee schedules for shift coverage.
- Have filled in/worked in the sales and sold multiple memberships.
- Have worked in the daycare ("Kid's Klub") and was responsible for looking over other members' children.
- Kept track of reservations for the pool after club reopened during pandemic.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Office Manager
Glassall Inc.
San Francisco, California
06.2018 - 09.2018
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Interpreted and communicated work procedures and company policies to staff.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Directed and oversaw office personnel activities.
- Liaised with leadership to oversee and execute financial, budget and contractual matters.
Education
Master of Arts - Sports Management
Saint Mary's College of California
Moraga, CA12.2024
Bachelor of Arts - Legal Studies (emphasis in Sports)
University of California, Santa Cruz
Santa Cruz, CA06.2022
Some College (No Degree) -
Chabot College
Hayward, CASkills
- Multi-Line Phone Systems
- Attractions and Amenities Knowledgeable
- Switchboard Operation
- Escort Instructions
- Problem-Solving
- Records Management
- Issue Escalation prevention
- Teamwork and Collaboration
- Customer Service
- Verbal and Written Communication
- Leadership
- Fluent in Farsi and English, Intermediate Level Spanish
- Dispute Mediation
- Time Management
- Advanced Reading and Comprehension Skills
- Strategic Planning
- Sales Expertise
- Verbal/Written Communication
- Flexible Schedule
- Organization
- Negotiation tactics
- Reliable and Punctual
- Tour Arrangements
Affiliations
- Performed in 3 varsity sports for 3+ years with a 4.0 GPA or higher (High school).
- Dean’s List at UC Santa Cruz. Finished with GPA above 3.5.
- 4.0 GPA at Chabot Collage
Timeline
Photo Booth Manager/Assistant to the Event Coordinator
BB Event Productions
09.2023 - Current
Building Operations Attendant
UC Santa Cruz Athletics and Recreations
04.2022 - 07.2022
Sales, Club Staff, Daycare
City Sports Club
12.2019 - 09.2021
Office Manager
Glassall Inc.
06.2018 - 09.2018
Master of Arts - Sports Management
Saint Mary's College of California
Bachelor of Arts - Legal Studies (emphasis in Sports)
University of California, Santa Cruz
Some College (No Degree) -
Chabot College
Similar Profiles
Gabrielle D. MalmanGabrielle D. Malman
CEO at GDM Event ProductionsCEO at GDM Event Productions
Gabriel VenegasGabriel Venegas
Crew Member at 3D Event ProductionsCrew Member at 3D Event Productions
Mahi ParsaiMahi Parsai
Lead Audio Engineer at TrueBlueTV Event ProductionsLead Audio Engineer at TrueBlueTV Event Productions