Aryadhne Locke
Greenbrier,Tennessee
Summary
Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Detail-oriented with strong communication and organizational skills. Ability to handle multiple projects simultaneously.
Overview
5
5
years of professional experience
Work History
Small Business Owner
The Cleaning Ladies, LLC
09.2020 - 10.2023
- Interacted well with customers to build connections and nurture relationships.
- Hired and trained team members.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Expanded client base through targeted networking initiatives, resulting in increased clientele schedule.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Trained and guided team members to maintain high productivity and performance.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention to details, addressing concerns promptly, and exceeding expectations.
Restaurant Hostess
LePetit Contraste Inc.
07.2019 - 02.2022
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Au Pair
EurAupair Au Pair Program
11.2018 - 07.2019
- Monitored children's play activities to verify safety.
- Developed creative activities to encourage physical, social and emotional growth.
- Assisted with housework such as laundry and cooking.
- Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Developed bilingual abilities in English through immersive conversation and activities.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Implemented daily routine to maintain structure and stability
- Supervised children on playground to help develop physical and social skills.
Office Assistant
Beryl Rouge Alta Joalheria Eireli - EPP
05.2018 - 08.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Colegio Nossa Senhora Do Rosario
Colombo, PR - Brazil12.2016
Skills
- Client Account Management
- Customer Retention
- Staff hiring
- Business Management
- Staff training/development
- Business marketing
- Inventory Management
- Proficient in Excel
- Customer Relations
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Small Business Owner
The Cleaning Ladies, LLC
09.2020 - 10.2023
Restaurant Hostess
LePetit Contraste Inc.
07.2019 - 02.2022
Au Pair
EurAupair Au Pair Program
11.2018 - 07.2019
Office Assistant
Beryl Rouge Alta Joalheria Eireli - EPP
05.2018 - 08.2018
High School Diploma -
Colegio Nossa Senhora Do Rosario
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