Dynamic and results-oriented data professional with a Master’s degree in Computer Science (3.93 GPA), specializing in data analysis, machine learning, and AI integration. Expertise in Python programming, SQL, statistical analysis, and data visualization, with a proven track record of extracting actionable insights from complex datasets. A strong foundation in customer analytics and predictive modeling enhances collaboration across functions and drives impactful business outcomes. Committed to leveraging analytical skills to support strategic decision-making and foster innovation within organizations.
Hi, I’m
Aryaj Panta
Norwalk,USA
Summary
Overview
2
years of professional experience
5
Certification
Work History
Extend Enterprises Inc.
Customer Support Tech Associate (Data Analytics Focus)
01.2025 - Current
Job overview
- Perform advanced data analysis using SQL (Amazon Redshift), Python, and Salesforce on 100+ monthly support tickets to analyze customer behavior, identify operational inefficiencies, and deliver data-driven recommendations that reduced ticket volume by 30% and improved satisfaction scores by 25%.
- Build dashboards and visualizations in Excel/Google Sheets using pivot tables, advanced formulas, and statistical analysis to monitor KPIs including response times, resolution rates, and customer satisfaction metrics for executive decision-making.
- Drive AI/ML integration initiatives including predictive ticket routing models and automated chatbot responses that handle 25% of support cases, optimizing operational efficiency and reducing manual workload.
- Conduct root cause analysis on large datasets to identify recurring issues and bottlenecks, presenting findings to Engineering, Product, and Sales teams.
- Generate monthly statistical reports tracking response times, resolution times, and performance analytics, recommending process optimizations to leadership based on trend analysis.
- Leverage multiple data sources (DataDog, JIRA, Postman API data) to create unified analytics reports and maintain knowledge base.
Law Offices of Keshab Raj Sedhai
IT Consultant & Data Analyst
01.2024 - 01.2025
Job overview
- Analyzed network performance and web analytics data using Excel to optimize IT infrastructure and improve system efficiency.
- Created dashboards and visualizations tracking website traffic, digital marketing ROI, and lead conversion rates.
- Processed client database using advanced Excel functions (VLOOKUP, INDEX-MATCH, pivot tables) to extract business insights and perform statistical analysis on marketing campaigns.
University of Bridgeport
STEM Tutor (Mathematics & Computer Science)
01.2019 - 01.2020
Job overview
- Tutored 40-45 students in advanced Mathematics (Linear Algebra, Calculus, Statistics, Probability) and Computer Science (algorithms, data structures, database management, Python/C++/Java), resulting in 22% average grade improvement.
- Delivered one-on-one and group sessions, adapting methods to different learning styles while guiding students through statistical analysis projects and data-driven problem-solving.
Education
University of BridgeportBridgeport, CT
Master of Science from Computer Science
05.2024
University Overview
- Relevant Coursework: Reinforcement Learning, Advanced Deep Learning, Computer Vision, Python for Data Science, Cloud Computing, Blockchain & Cryptocurrency Technologies
- GPA: 3.93
University of BridgeportBridgeport, CT
Bachelor of Science from Computer Science and Mathematics
12.2020
University Overview
- Cum Laude
- Dean's List (3x), President's List (2x), Top 10% of Class
- Relevant Coursework: Probability and Statistics I & II, Linear Algebra, Numerical Methods, Advanced Data Structures, Algorithms, Database Design
Skills
- Programming & Data Science: Python (Pandas, NumPy, Matplotlib, Seaborn, Scikit-learn), SQL, Java, C
- Data Analysis & Visualization: Excel (Advanced: Pivot Tables, VLOOKUP, Statistical Analysis, Dashboards), Google Sheets, Jupyter Notebooks, Data Cleaning, ETL Processes
- Database & Analytics Platforms: Amazon Redshift, MySQL, PostgreSQL, SQL Query Optimization, Database Design
- Machine Learning & AI: Deep Learning, Computer Vision, Reinforcement Learning, Supervised/Unsupervised Learning, Natural Language Processing, Chatbot Development, Predictive Modeling
- Tools & Platforms: Salesforce (Reporting & Analytics), Git, AWS, JIRA, DataDog, Postman (API Testing), Cloud Computing
- Statistical Analysis: Hypothesis Testing, Regression Analysis, Descriptive Statistics, Trend Analysis, A/B Testing, Data Mining
Certification
- Database Design and Basic SQL in PostgreSQL - University of Michigan, August 2025
- Excel for Data Analysis - IBM, July 2025
- Google AI Essentials - Google, March 2025
- Ethical Hacker Pro - TestOut, August 2023
- AWS Academy Graduate - AWS Academy Cloud Foundations, August 2022
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Full Professional
Turkish
Elementary
Timeline
Customer Support Tech Associate (Data Analytics Focus)
Extend Enterprises Inc.
01.2025 - Current
IT Consultant & Data Analyst
Law Offices of Keshab Raj Sedhai
01.2024 - 01.2025
STEM Tutor (Mathematics & Computer Science)
University of Bridgeport
01.2019 - 01.2020
University of Bridgeport
Bachelor of Science from Computer Science and Mathematics
University of Bridgeport
Master of Science from Computer Science