ARYAMAN CHOWDHURY
Summary
Dynamic professional with expertise in customer service, communication, and problem-solving, honed through direct guest engagement and streamlined operations. Proven track record in upselling, technology integration, and effective teamwork. Demonstrates strong independent work ethic and ability to maintain high service standards in high-pressure environments. Eager to enhance skills in revenue management and data analytics, with a focus on strategic opportunities in this field.
Overview
6
6
years of professional experience
Work History
Guest Service Management Intern
Sofitel Philadelphia at Rittenhouse Square
09.2024 - Current
- Perform daily operations of the department by using the hotel computer software like Opera Cloud, Hot SOS, Rex, Accor Hotel Link & Micrometrics.
- Perform all guest arrival and departure tasks.
- Assigning rooms for VIPs and setting up traces, notes & alerts.
- Balancing the room inventory according to rates.
- Liaised with Housekeeping and F&B team to ensure handling special request.
- Setting up routing for third party reservations or group blocks when required.
- Settlement and adjustment of guest folios.
- Developed payroll knowledge by auditing timesheets and inputting employee schedules in 'Dayforce'.
- 2025(April) - Employee of the 1st Quarter Year 2025
Guest Service Agent
Crowne Plaza Canberra IHG
12.2023 - 05.2024
- Perform daily operations of the department by using the hotel computer software like Opera V5 & Hub OS.
- Perform all guest arrival and departure tasks.
- Managed external phone calls and creating reservations.
- Assigning rooms.
- Managed internal phone calls & placing IRD orders by Infrasys POS.
- Settlement and adjustment of guest folios.
Front Office Agent
Sagamore Pendry Baltimore
Baltimore
06.2022 - 06.2023
- Perform daily operations of the department by using the hotel computer software like Opera V5 (later on Opera Cloud) & Alice.
- Perform all guest arrival and departure tasks.
- Managed phone calls and reservations.
- Assigning rooms.
- Giving room tours and providing information about the hotel amenities.
- Responding to guest concerns and communicating with housekeeping and F&B department regarding any special request by guest.
- Trained new associates for the Front Office team.
- Liaised with Housekeeping team to ensure room availability.
- Generated $54,985 in upsell revenue (305% of $18,000 target).
- Settlement and adjustment of guest folios.
- 2023(May) - Most upsells for the Year 2022
- 2023(April) - Nominated, Guest Services Star of the Year - Maryland Hotel Lodging Association
- 2022(December) - Perfect Host for Quarter 4
Manager Customer Service Team
YubiHealth Inc.
03.2019 - 04.2022
- Supervise and lead a team of customer service representatives while acting as the primary point of contact for escalated inquiries and complex issues.
- Additionally, respond to customer feedback to drive continuous improvement initiatives and prepare regular performance reports for senior management.
- Lead and oversee customer service representatives, manage escalated inquiries and complaints, provide coaching to enhance staff performance, and act as the primary point of contact for key customers.
- Extensive experience in delivering exceptional customer support, resolving inquiries efficiently, and build positive client relationships.
- Remote
Education
MBA - Hospitality and Hotel Administration
JIS University
Kolkata, India12.2023
Post Graduate Diploma - Marketing & Sales Management
Bharatiya Vidya Bhavan
Kolkata, India12.2020
Certificate - Foreign Trade Practices & Management
St. Xavier's College (Autonomous)
Kolkata, India12.2019
Bachelor of Commerce - Accounting & Finance
University of Calcutta
Kolkata, India12.2018
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Opera V5 (PMS)
- Opera Cloud (PMS)
- Alice
- Accor Hotel Link
- HotSOS
- HubSpot
- Infrasys POS
- Micrometrics
- Rex
- Communication skills
- Time & Team Management
- Ability to Work Independently
- Problem Solving
- Conflict Resolution
- Result Driven & Details Oriented
- Payroll administration
- Upselling techniques
- Attention to detail
Languages
- English, fluent
- Bengali, native language
- Hindi, native language
Timeline
Guest Service Management Intern
Sofitel Philadelphia at Rittenhouse Square
09.2024 - Current
Guest Service Agent
Crowne Plaza Canberra IHG
12.2023 - 05.2024
Front Office Agent
Sagamore Pendry Baltimore
06.2022 - 06.2023
Manager Customer Service Team
YubiHealth Inc.
03.2019 - 04.2022
MBA - Hospitality and Hotel Administration
JIS University
Post Graduate Diploma - Marketing & Sales Management
Bharatiya Vidya Bhavan
Certificate - Foreign Trade Practices & Management
St. Xavier's College (Autonomous)
Bachelor of Commerce - Accounting & Finance
University of Calcutta
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