Aryan Amidi

Work History

HEMMERSBACH US LLC

2021.10 - Current

HPE Certified for Supporting Proliant DL - 3PAR - Blade systems - XP8 Storage
Familiarity with operating systems (Windows/Linux), workstation/servers, support software based applications
Remarkable experience in Provide Technical Server Support for customers
Skilled in providing support to Backup and Recovery Server Application
Strong troubleshooting skills
Strong analytic and problem solving skills
Remarkable ability to work independently
Troubleshot, upgraded, and documented software and hardware over physical and virtual servers.
Configured hardware, devices, and software to set up work stations for employees
Maintained servers and systems to keep networks fully operational during peak periods
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
Monitored systems in operation and input commands to troubleshoot areas
Patched software and installed new versions to eliminate security problems and protect data
Explained technical information in clear terms to non-technical individuals to promote better understanding
Monitored systems in operation and quickly troubleshot errors

Cellusys

2020.09 - 2022.11

Analyzed Scope of project based on competitive analysis
Collaborated with team of 6 project managers to work cross-functionally with software and marketing teams to align marketing messaging with project scope
Communicated progress and roadblock to stakeholders, including executive management, and made recommendation to remove roadblock leading to on-time and on-budget delivery of project
Worked closely to product development team to scope customer requested features and determine which features would provide highest return in investment
Managed communication across departments to schedule and plan bi-weekly company all-hands meetings to ensure team was bought into projects and overall company mission.
Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations

Cellusys

2017.03 - 2021.10

Remotely implement / maintain / install software developed by the company for mobile operators around the world
Perform regression and system-level testing to verify software quality and function prior to release
Collaborate with project managers to select ambitious, yet achievable coding goals on pre-release software project development
Installing / maintaining / supporting Servers
Monitor servers and escalate emergency technical issues beyond scope to maintain maximum uptime
Manage application patches, data backup, security changes and network configuration and replace boards, change servers and load and test software applications
Demonstrated proficiency in Linux, virtual platforms and cloud connectivity.

VGF LTD

2013.08 - 2017.08

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Responded to support requests from end users and meticulously walked individuals through basic troubleshooting tasks
Worked with the software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
Documented all transactions and support interactions in the system for future reference and addition to knowledge base.

Integrated Business Technologies

2006.01 - 2012.01

Monitored servers and escalated emergency technical issues beyond scope to maintain maximum uptime
Developed network resources and trained support personnel to provide Tier II support to end users
Conducted security assessments and made recommendations for disaster recovery, remote access, acquisition of network appliances, servers and directory services security
Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications
Provided complete end-to-end engineering and installation of route-based IP network solutions
Monitored network capacity and performance, as well as diagnosed and resolved complex network problems
Introduced automation of monitoring systems for 24/7 network systems, bolstering continuity of operations
Configured, managed and troubleshoot VOIP and multimedia (video) distributed systems and platforms
Performed troubleshooting for Juniper, Cisco and packet analysis.