Aryan Bhusal

■ Successfully trained new service desk personnel on job functions, processes, and procedures.

■ Monitored service desk performance and productivity standards, ensuring that all staff met or exceeded expectations.

■ Implemented strategies to ensure continuous quality improvement across all service desk operations.

■ Provided guidance to junior staff members on best practices related to Service Desk operations.

■ Confronted concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

■ Led kitchen staff, Bussers, and waiters to ensure timely preparation and delivery of orders.

■ Assisted servers with taking orders from customers as needed during peak hours.

■ Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

■ Served high volume of tables at once and simultaneously supervised serving staff.