Aryana Cowell
Chippewa Falls
Summary
Customer Service-Focused Professional delivering exceptional passenger satisfaction through efficient navigation and vehicle maintenance while maintaining safety standards and HIPAA compliance. Experienced Caregiver providing patient-centered care in fast-paced environments, assisting with daily living activities, monitoring vital signs, and offering emotional support. Detail-Oriented Care Provider skilled in facilitating communication, managing daily operations, and enhancing patient satisfaction.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Taxi Cab Driver
Ready Ride Transportation
Chippewa Falls, WI
11.2025 - Current
- Navigated city routes efficiently to minimize passenger wait times and enhance satisfaction.
- Provided exceptional customer service, addressing passenger inquiries and concerns with professionalism.
- Maintained vehicle cleanliness and functionality to ensure safety and reliability for passengers.
- Managed cash transactions accurately, ensuring precise fare collection and accountability.
Administrative Assistant
Dove Healthcare
Chippewa Falls, WI
10.2022 - 03.2025
- Managed daily scheduling and calendar coordination for senior management.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Facilitated communication between departments to streamline project workflows.
- Trained new administrative staff on office procedures and software usage.
- Oversaw inventory management for office supplies, ensuring availability and cost-effectiveness.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Certified Nursing Assistant
Wisconsin Veterans Home
Chippewa Falls, WI
04.2017 - 09.2020
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with multidisciplinary teams to develop individualized care plans for residents.
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Maintained accurate documentation of patient care and progress in compliance with regulations.
Certified Nursing Assistant
Our House Senior Living
Eau Claire, WI
02.2016 - 05.2018
- Educated residents on health management practices, promoting independence and well-being.
- Implemented infection control measures to enhance safety within the facility.
- Trained new staff on best practices in resident care and safety protocols.
- Participated in quality improvement initiatives, contributing to enhanced patient outcomes and satisfaction.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
High School Diploma -
Altoona High School
Altoona, WIMedical Billing And Coding - Health Sciences
Rasmussen University
11-2026
Skills
- Excellent navigation
- Customer service focus
- Vehicle maintenance
- Route optimization
- Regulatory compliance
- Passenger assistance
- Customer engagement
- Route optimization
- Safety monitoring
- Client interaction
- Digital record keeping
- Dementia care
- Navigation skills
- Trip documentation
Certification
- CNA - Certified Nursing Assistant
Timeline
Taxi Cab Driver
Ready Ride Transportation
11.2025 - Current
Administrative Assistant
Dove Healthcare
10.2022 - 03.2025
Certified Nursing Assistant
Wisconsin Veterans Home
04.2017 - 09.2020
Certified Nursing Assistant
Our House Senior Living
02.2016 - 05.2018
High School Diploma -
Altoona High School
Medical Billing And Coding - Health Sciences
Rasmussen University