ARYANA HARRIS
Acworth,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Night Auditor
Home2Suites by Hilton
06.2023 - Current
- Answering inquiries pertaining to hotel services, registration of guest and shopping, dining, entertainment, travel directions, and checking in and checking out guest as well as making new reservations
- Also, verifying that all revenue and expenses were claimed, preparing reports for the next day’s work, including reconciling accounts at a high level of detail and checking room rates to ensure accuracy before reporting them on opening night.
Customer Sales Advisor
Teleperformance
08.2019 - 05.2023
- Took inbound and outbound calls from potential customers about various Apple devices they were wanting to purchase and closed sales
- Also updated customer databases, made sure that sales target was being attained, and solved customer inquiries.
Tier 1 Advisor
Concentrix
02.2019 - 08.2019
- Troubleshooted Apple devices by taking inbound and outbound calls from customers as well as set up device repairs.
Customer Service Representative
Teletech
02.2018 - 02.2019
- Assisted customers with problems about their hotel and rental care bookings by taking inbound and outbound calls
- Also assisted customers through chat and email.
Cashier
Pizza Hut
02.2017 - 03.2018
- Responsibilities included taking orders from customers over the phone and in person
- Tasks also included providing customer service and running cashier operations.
Concessionist
AMC Theater
05.2015 - 07.2016
- Prepared snacks and drinks for movie goers, monitored inventory when needed and cleaned theaters after movies had finished.
Education
Bachelors of Science in Accounting - Accounting
Western Governors University
Salt Lake City, UT12-2024
High School Diploma -
Viera High School
05.2017
Skills
- Skills include cashier operations, verbal communication and organization, ability to manage groups and deal with challenging behavior, lesson planning, problem-solving and multitasking, sight reading for children age groups pre-K to 2, knowledgeable of MS Office Suite, Windows 8 and 10, macOS Mojave, Zendesk, reading and excellent customer service support
- Guest Services
- Customer Service
- Night Audit Reports
- Reporting capabilities
- Financial Reporting
- Tracking expenses
- Problem-Solving
- Front Desk Operations
- Clerical duties
- Balancing accounts
- Teamwork and Collaboration
- Generating Reports
- Multitasking and Organization
- Occupancy Rates Analysis
- Payment oversight
- Time Management
- Credit and cash payments
- Resolving issues
- Analytical Thinking
- End-of-Day Processes
- Bookkeeping
- Finance
- Oral and written communications
- Records Management
- Guest Relations
- Account Reconciliation
- Strong Work Ethic
- Revenue Tracking
- Checking guests in and out
- Decision-Making
- Overseeing front desk
- Recordkeeping
- Customer Retention
- Network development
- Lead prospecting
- Client Service
- Account development
- Account Management
- Sales closing
- Sales Development
- Product and service knowledge
- Interpersonal communication skills
- Cold-calling
- Complex Problem-Solving
- Closing Techniques
- Territory Growth
- Product Merchandising
- Prospecting skills
- Customer Relationship Building
- Strategy Development
- Exceeds sales goals
- Upselling and Cross Selling
- Sales Presentations
- Product and Service Sales
- Strategic Planning
- Sales strategy development
- Territory sales
- Inbound and Outbound Calling
- Data Entry
- Active Listening
- CRM Software
- Grammar
- Critical Thinking
- Microsoft Office Suite
- Technical Support
- Research
- Tactful and diplomatic
- Sales expertise
- Microsoft PowerPoint
- Proofreading
- Customer consulting
- Follow-up skills
- Microsoft Outlook
- Reading Comprehension
- Microsoft Office expertise
- Adaptive team player
- Microsoft Excel
- Complaint Handling
- Call Center Operations
- Coordination
- Positive and professional
- Typing proficiency
- Building rapport
Volunteer Club
- Attended the Science National Honor Society in high school., 2017
- Volunteered for the Brevard Humane Society., 2013
- Worked as a volunteer for Shield of Faith Ministries Children’s Ministry and Nursery from the year of 2016 through 2020 and as a bookkeeper assistant copying and arranging individual contribution offering envelopes.
Accomplishments
- Employee of the month at Home2 Suites in Cumming, Georgia.
Timeline
Night Auditor
Home2Suites by Hilton
06.2023 - Current
Customer Sales Advisor
Teleperformance
08.2019 - 05.2023
Tier 1 Advisor
Concentrix
02.2019 - 08.2019
Customer Service Representative
Teletech
02.2018 - 02.2019
Cashier
Pizza Hut
02.2017 - 03.2018
Concessionist
AMC Theater
05.2015 - 07.2016
Bachelors of Science in Accounting - Accounting
Western Governors University
High School Diploma -
Viera High School