Bachelor of Science - Business Management
Davenport University
Grand Rapids, MI 01.2024 - Current
Tamikia Ahomed
Project Officer
Warren,MI
Summary
Project Officer with Executive administrative experienced in identifying potential project problems and creating impactful solutions to move projects to successful completion. Proven skill in anticipating project hurdles and forming mitigation plans. A hard-working and talented team player with a focus on project precision and accuracy.
Skills
Leading projects
Education
Certification - UAW Industrial Readiness Program
Penn Foster College
Scottsdale, AZ 01.2019 - 08.2019
Associate of Science -
Macomb Community College
Warren, MI 08.2014 - 01.2016
Work History
Project Office / Exec. Assist to AD
ASRC Federal/ Army DoD
Warren, MI
03.2023 - Current
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results to keep team on track with project schedules.
- Organized scope, schedule and assignments for Associate Director and team of 153 associates.
- Monitored Associate Director and supervisor's work calendar, scheduled appointments, meetings, and travel.
- Trained and mentored new employees on industry practices and business operations.
- Tracked key business metrics and made recommendations for proactive adjustments and enforcement to policies and procedures.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
Customer Resolution Specialist
DTE Energy
Detroit, MI
02.2022 - 03.2023
- Proactively delivered effective solutions to energy clients, maintaining exceptional customer satisfaction rating of 98%.
- Skillfully de-escalated emergency issues by 40-50%, swiftly resolving critical situations related to gas, powerlines and fires.
- Achieved personal Key Performance Indicator (KPI) of 97.5% for issue resolution, driving positive customer delivery and product efficiency.
- Collaborated seamlessly with billing, operations, and internal teams, ensuring maintenance of concise and accurate records. This approach facilitated 25% faster investigation and resolution of matters.
- Actively partnered with business leaders to align services with company objectives and corporate values.
Technical Service Analyst
Stellantis Mopar
Centerline, MI
03.2020 - 09.2022
- Managed over 100 daily Level 3 highly escalated dealer and customer protection plan calls.
- Achieved consistent 30% monthly sales increase by educating clients on product and service features, functions, and benefits.
- Used empowered decision-making authority to effectively mediate disputes and initiate corrective actions.
- Wrote and maintained technical and functional specifications, documenting database intentions and requirements using Salesforce.
- Produced Microsoft Excel spreadsheets for daily, weekly, and monthly reporting.
Operations Team Leader
Chrysler Assembly Plant
Sterlng Heights , MI
06.2010 - 03.2020
- Led/mentored 16 associates, providing training and motivation for continuous improvement in knowledge and abilities.
- Diagnosed and addressed waste issues, implementing lean and Kaizen methods within World Class Manufacturing (WCM) framework, resulting in $20K monthly savings in material waste and 1-hour reduction in excess cycle time.
- Championed projects and delivered comprehensive reports directly to senior management, ensuring achievement of production goals and alignment with company objectives.
- Conducted daily stand-up meetings, fostering adherence to milestones and deadlines while maintaining compliance with company standards and safety requirements.
- Key member of FCA core launch team for FCA DODGE RAM TRUCK, contributing critical thinking skills and extensive production experience.
Quote
It is better to fail in originality than to succeed in imitation.
Herman Melville
Overview
14
14
years of professional experience
2
2
years of post-secondary education
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