Aryana Murphy
Bradley,IL
Summary
Personable and dedicated individual with extensive customer service and warehouse operations experience. In addition to that having a background in healthcare and currently continuing education and training in the field to gain further experience. Solid team player with an upbeat, positive attitude. Motivated by maintaining customer satisfaction and contributing to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and driving business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Service Worker
State of Illinois
Manteno, IL, USA
09.2023 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Assisted in meal preparation and presentation according to dietary guidelines and resident preferences.
- Collaborated with kitchen staff to streamline food service processes, improving efficiency during peak hours.
- Engaged residents during mealtime, enhancing their dining experience through attentive service and interaction.
E-Sales Agent
U-Haul
Remote
03.2023 - 08.2023
- Serving customers by quoting rental rates and earning new business through sales, cross-selling, and overcoming objections
- Providing support to customers with existing business making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments
Travel Consultant Professional
Teleperformance
Remote
07.2022 - 01.2023
- Provide exceptional customer service
- Ensure travelers needs are met and/or exceeded
- Keep client aware of all necessary travel documents and health requirements for countries to be visited
- Build rapport and develop a relationship with travelers to ensure their travel needs are in the hands of a trusted team of professionals
- Manage air, car, hotel, and ground transportation bookings
Production Associate
McKesson
Manteno, IL, USA
09.2021 - 07.2022
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Assembled pallets and crates for secure transportation of materials.
Cashier
Marshalls
Bradley, IL
11.2020 - 05.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Lead Cashier
JCPenney
Bradley, IL, USA
01.2019 - 10.2020
- Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
- Troubleshoot point of sale problems
- Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service
- Perform cash pulls, make change orders and deposits in accordance with established policies
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
Education
Kankakee Community College
Bradley Bourbonnais Community High School
2020
Skills
- Customer Service-Oriented
- Multitasking & Prioritizing
- De-escalation Techniques
- Data Entry and Database Software
- Computer & Software Skills
- Verbal & Written Communication
- Time Management
- Efficient and Detail-Oriented
- Documentation and Reporting
- Leadership
- CRM Software
- Medical terminology
- HIPAA compliance
Certification
- CNA Certified Nurse Assistant
- BLS Basic Life Support (CPR and AED)
Timeline
Support Service Worker
State of Illinois
09.2023 - Current
E-Sales Agent
U-Haul
03.2023 - 08.2023
Travel Consultant Professional
Teleperformance
07.2022 - 01.2023
Production Associate
McKesson
09.2021 - 07.2022
Cashier
Marshalls
11.2020 - 05.2021
Lead Cashier
JCPenney
01.2019 - 10.2020
Kankakee Community College
Bradley Bourbonnais Community High School