Aryana Nuñez
Coolidge,AZ
Summary
Dynamic Shift Manager Trainee at McDonald's Restaurant with a strong focus on customer service and staff development. Successfully enhanced sales through effective team motivation and streamlined operations. Demonstrated exceptional decision-making and relationship-building skills, fostering a positive work environment that reduced turnover and improved overall performance.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
08.2023 - Current
- Established clear expectations for staff behavior by modeling exemplary work habits and setting an example as a role model leader within the workplace community.
- Streamlined operations, identifying areas for improvement and implementing necessary changes.
- Increased sales by motivating staff to upsell products and promote special offers.
- Reduced employee turnover by fostering a positive work environment and providing regular feedback on performance.
- Provided ongoing training to team members, enhancing their skills and knowledge in order to improve overall performance.
- Addressed employee conflicts promptly and fairly by mediating discussions to reach mutually agreeable resolutions.
- Maintained a clean and safe working environment by enforcing company policies, procedures, and safety guidelines.
- Ensured smooth transitions between shifts through clear communication, thorough handovers, and staff accountability.
- Enhanced customer satisfaction with focused attention to service quality and prompt resolution of concerns.
- Demonstrated strong leadership abilities while overseeing daily operations, ensuring productivity remained high during times of increased demand or staff absences.
- Developed successful strategies for handling customer complaints with empathy and professionalism for optimal resolution outcomes.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
High School Diploma -
Coolidge High School
05.2023
Skills
- Customer service focus
- Workplace safety
- Staff training and development
- Goal setting and tracking
- Delegation techniques
- Handling customer complaints
- Verbal and written communication
- Decision-making
- Cash handling
- Relationship building
- Energetic and enthusiastic
- Team building
- Flexible schedule
- Employee training
- Team development
- Documentation and reporting
- Opening and closing procedures
- Staff motivation
- Delegating work
Timeline
Shift Manager
McDonald's Restaurant
08.2023 - Current
High School Diploma -
Coolidge High School
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