Aryana Starr
Kansas City,MO
Summary
Experienced customer service representative with a personable and dedicated approach. A strong team player, this candidate brings an upbeat and positive attitude to every interaction. Their proven skill in establishing rapport with clients is a key asset, as they are motivated by maintaining customer satisfaction and contributing to the success of the company. They are articulate, enthusiastic, and results-oriented, demonstrating a true passion for building relationships, cultivating partnerships, and driving business growth. Known for exceptional organizational skills as a detailed Client Service Associate, they have the ability to work effectively with diverse customer types. Currently seeking a new role where their hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TurboTax
01.2024 - 12.2024
- Handled customer questions promptly through multiple interaction channels, achieving quick resolutions
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved client requests for product options, service support, and organizational data.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Entry Clerk
Dept. of Treasury, IRS
03.2021 - 01.2024
- Adhered to guidelines ensuring precise data processing and entry.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
Lead CSR
Nation Benefits
02.2020 - 12.2020
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Organized regular team meetings to discuss challenges faced within the department and brainstorm solutions for continuous improvement initiatives.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
- Implemented feedback from customers to improve processes and enhance overall user
- Assisted in the development of training materials to standardize employee knowledge and performance.
Customer Support Specialist
UPS
09.2019 - 05.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Audited customer account information to identify issues and develop solutions.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
Education
High School Diploma -
Raytown South Highschool
05.2021
Skills
- Account updating
- Complaint resolution
- Adaptability and flexibility
- Conflict resolution
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
TurboTax
01.2024 - 12.2024
Data Entry Clerk
Dept. of Treasury, IRS
03.2021 - 01.2024
Lead CSR
Nation Benefits
02.2020 - 12.2020
Customer Support Specialist
UPS
09.2019 - 05.2020
High School Diploma -
Raytown South Highschool
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