Aryanna Knight
Wallingford,Connecticut
Summary
Resourceful Sales Key Holder with strong customer focus and retail management background. Coordinated shift operations in large retail store and improved sales numbers while minimizing shrinkage. Excellent organizational and collaborative skills enabled positive results. The main focus is increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Travel Manager
Walgreens Boots Alliance
Wallingford, CT
01.2023 - Current
- Ensured that all travel expenses were accurately tracked and reported on a timely basis.
- Monitored employee productivity levels during shifts and provided coaching when needed.
- Identified opportunities to improve overall efficiency of the store's operations through process changes or technology upgrades.
- Tracked personnel records such as attendance logs or sick leave requests.
- Developed training materials for new employees on merchandising techniques and product knowledge.
- Managed cash registers, reconciled tills at the end of each shift, and submitted daily reports to management.
- Coordinated special events such as promotional activities or seasonal displays.
- Conducted daily shift meetings with retail associates to discuss store updates, sales goals, and performance reviews.
- Performed regular price checks to ensure accuracy across all departments.
- Provided feedback to corporate headquarters on customer trends, product suggestions, or other issues impacting the store's operations.
- Implemented loss prevention strategies to reduce shrinkage rates in the store.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Shift Leader
CVS Pharmacy
Cheshire, CT
07.2022 - 12.2022
- Resolved customer complaints in a timely manner.
- Monitored employee performance and provided feedback as needed.
- Scheduled shifts for staff members based on store needs.
- Handled escalated customer issues while maintaining composure.
- Conducted regular safety checks throughout the store to identify any hazards.
- Implemented new pricing for special promotions and clearance items, retagged merchandise, and changed signage.
- Created daily reports of sales, returns, and other transactions.
- Supervised and trained new retail employees.
- Reconciled cash registers at the end of each shift.
- Responsible for opening and closing procedures including bank deposits.
- Maintained a clean and organized store environment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Cashier
Walgreens Boots Alliance
Hamden, CT
08.2021 - 06.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Created visual marketing and styled window displays.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Restocked shelves with new supplies of medications as needed.
Shift Leader
SUBWAY®Restaurants
Hamden, CT
07.2019 - 07.2021
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Organized backroom storage areas according to company guidelines.
- Maintained cleanliness standards within the store area by sweeping floors, dusting shelves.
- Balanced the register at the end of each shift and reconciled discrepancies, if any.
- Performed opening and closing procedures including counting money, restocking supplies, and locking doors.
- Helped train new staff members on proper processes and procedures.
Education
High School Diploma -
Hamden High School
Hamden, CT07-2020
Skills
- Active Listening
- Adaptability and Flexibility
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
- Problem-Solving
Certification
- Licensed pharmacy technician
Timeline
Travel Manager
Walgreens Boots Alliance
01.2023 - Current
Shift Leader
CVS Pharmacy
07.2022 - 12.2022
Cashier
Walgreens Boots Alliance
08.2021 - 06.2022
Shift Leader
SUBWAY®Restaurants
07.2019 - 07.2021
High School Diploma -
Hamden High School