Aryanna Smith
Night Auditor
Las Vegas,NV
Summary
Professional with strong expertise in financial management and guest services, well-prepared for leadership in night auditing. Demonstrates reliability, adaptability, and keen ability to enhance operational efficiency. Possesses skills in financial reporting, problem-solving, and team collaboration. Highly focused on achieving results and supporting team success in dynamic environment.
Overview
12
12
years of professional experience
32
32
years of post-secondary education
Work History
Lead Night Auditor
Bluegreen Vacations
Las Vegas, Nevada
04.2024 - Current
- Assisted management in decision-making by providing accurate data analysis on room occupancy rates and revenue trends.
- Reduced discrepancies in financial records by meticulously maintaining hotel accounting systems.
- Generated and printed daily financial reports to track hotel performance.
- Contributed to the development of standard operating procedures, refining night audit processes to improve overall efficiency and effectiveness.
- Supported the training of new employees, sharing expertise in night audit processes for consistent performance across all staff members.
- Kept accounts in balance and ran daily reports to verify totals.
Night Auditor
Holiday Inn Club Vacations
Las Vegas, Nevada
01.2023 - 04.2024
- Ensured all paperwork was completed correctly before closing out shift.
- Provided exceptional hospitality services to ensure a pleasant stay for all guests.
- Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports.
- Audited daily guest ledger of hotel to verify and balance entries.
- Utilized front desk software systems to check guests in and out, assign rooms, process payments, and respond to special requests or concerns quickly.
- Prepared summary of cash, check and credit card activities to reflect hotels financial performance
PBX Hotel Operator
Holiday Inn Club Vacations
Las Vegas, Nevada
01.2023 - 04.2024
- Managed a high volume of incoming calls from both internal and external sources, ensuring efficient call routing and minimal wait times.
- Worked closely with front desk staff to confirm guest reservations and provide assistance when needed, fostering teamwork across departments.
- Maintained a high level of professionalism and courtesy while addressing guests'' needs over the phone.
- Utilized strong multitasking abilities to manage multiple phone lines simultaneously without compromising service quality or caller satisfaction.
- Operated switchboard and routed incoming calls to appropriate departments.
Night Audit Supervisor
OYO Hotel and Casino
Las Vegas, Nevada
03.2021 - 01.2023
- Generated daily reports on occupancy levels, room availability, and guest satisfaction surveys.
- Performed audits using specialized software programs to ensure accuracy of financial data entries.
- Monitored front desk operations throughout the night shift to ensure accurate check-in and check out processes.
- Audited daily guest ledger of hotel to verify and balance entries.
- Correctly closed out guest accounts and processed all payment transactions according to policy.
- Reviewed night shift operations for accuracy and compliance with hotel standards.
- Kept management abreast of unusual operational or financial events and deviations from policies or procedures.
- Monitored staff performance to promote efficient operations and adhere to facility's policies and procedures.
- Assisted with scheduling and payroll as needed.
- Kept account of staff attendance and tardiness logs.
Night Auditor
Staybridge Suites
Las Vegas, Nevada
03.2020 - 03.2021
- Prepared for basic food service, such as setting up continental breakfast and coffee and tea supplies.
- Kept records of room availability and guests' accounts, manually, and using computers.
- Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants.
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers, manually, or by using computers.
- Reviewed night shift operations for accuracy and compliance with hotel standards.
- Responsible for preparing detailed financial reports for management review at the end of each month.
- Verified accuracy of room rates charged against reservation records prior to billing customers.
- Conducted nightly security checks to ensure all doors were locked securely and no unauthorized personnel were present in the building.
Night Auditor
Thunderbird Boutique Hotel
Las Vegas, Nevada
01.2019 - 03.2020
- Ensured all paperwork was completed correctly before closing out shift.
- Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports.
- Excellent customer service orientation with the ability to handle guest inquiries and complaints tactfully.
- Investigated and resolved customer complaints and inquiries in a timely manner.
- Reconciled discrepancies between actual cash receipts versus computer generated report totals.
- Tracked room revenue and occupancy percentages to document operating statistics.
- Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
- Controlled and secured cash and cash equivalents for property according to cash handling policy and procedures.
- Developed an effective system for tracking inventory levels of amenities and supplies used by guests.
- Prepared bank deposits consisting of cash payments received from customers during their stay.
- Recorded guest comments and complaints, referred customers to managers as necessary.
Money Center Associate
Wal-Mart
Las Vegas, Nevada
09.2017 - 01.2019
- Prepared currency transactions reports for management review at the end of each day and shift.
- Managed customer accounts including deposits, withdrawals, loan payments, transfers, and account maintenance.
- Reconciled discrepancies between cash drawer totals and computer generated reports at close of business.
- Assisted customers with check cashing services, money orders, and other financial activities.
- Processed and maintained currency by completing daily audits of external vault.
- Generated and analyzed daily reports relating to cash deposits and register operations.
- Collaborated with loss prevention to reduce shrink and theft from business.
- Posted customer payments by recording cash, check and credit card payments into accounting software.
Front Desk Agent
Comfort Inn and Suites
Las Vegas, Nevada
03.2016 - 08.2017
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Handled cash, credit and debit card transactions accurately.
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
- Used computer and database systems to verify information, process purchases and make notes.
- Processed customer payments accurately and efficiently using Point of Sale system.
- Coordinated with housekeeping staff to verify all rooms were clean and ready for guests.
- Maintained daily records of guests' accounts including charges, payments, and credits.
- Conducted regular audits of front desk operations to ensure accuracy and efficiency.
- Made and confirmed reservations.
- Date-stamped, sorted, and racked incoming mail and messages.
- Managed the flow of visitors by keeping lobby area clean and presentable at all times.
Front Desk Agent
Hotel 340
Saint Paul, Minnesota
11.2013 - 03.2016
- Greeted customers upon arrival and provided assistance with check-in.
- Assisted guests with check-in and checkout procedures ensuring accuracy of all paperwork related to their stay.
- Used computer and database systems to verify information, process purchases and make notes.
- Responded effectively to guest inquiries regarding hotel services, amenities, directions, and local attractions.
- Reconciled daily cash drawers and prepared end-of-day reports.
- Provided guidance and assistance to new employees during onboarding process.
- Obtained reservation information and followed rate ratios to accurately charge customers.
- Evaluated negative situations and took alternate courses of action to avoid conflict.
- Established rapport with other employees to improve operations.
- Issued room keys and delivered instructions to bellhops.
- Reviewed accounts and charges with guests during check out process.
Bartender
Hotel 340
Saint Paul, Minnesota
11.2013 - 03.2016
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Mixed liquor, soda, and bitters to prepare cocktails and other drinks.
- Followed bar recipes to deliver consistent drink quality and control costs.
- Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.
- Collaborated with management team on marketing strategies aimed at increasing revenue opportunities within the bar area.
- Maintained accurate records of inventory used for daily operations such as liquors, beers, wines and mixers.
- Utilized strong salesmanship skills to upsell drinks and appetizers.
- Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
- Took beverage orders from guests and delivered drinks within reasonable time frames.
Education
Medical Billing and Insurance Coding -
United Education Institute
Las Vegas, NV 05.2001 - 01.2022
High School Diploma -
Patrick Henry Highschool
Minneapolis, MN 05.2001 - 01.2013
Skills
Reservation management
Front desk management
Accounting
Guest relations
Hotel operations
Night audit procedures
Office supervision
Teamwork and collaboration
Bank reconciliation
Customer service
Front desk operations
Balancing transactions
Hospitality service expertise
Assessments
- Medical billing, Proficient, 11/21
- Customer service, Proficient, 03/24
- Attention to detail, Proficient, 04/24
- Customer focus & orientation, Proficient, 09/21
- Front desk agent (hotel), Proficient, 02/23
- Customer service fit, Proficient, 02/23
- Bookkeeping, Proficient, 04/24
- Management & leadership skills: Impact & influence, Proficient, 04/24
- Principles of accounting, Proficient, 04/24
- Retail customer service, Proficient, 04/23
Timeline
Lead Night Auditor
Bluegreen Vacations
04.2024 - Current
Night Auditor
Holiday Inn Club Vacations
01.2023 - 04.2024
PBX Hotel Operator
Holiday Inn Club Vacations
01.2023 - 04.2024
Night Audit Supervisor
OYO Hotel and Casino
03.2021 - 01.2023
Night Auditor
Staybridge Suites
03.2020 - 03.2021
Night Auditor
Thunderbird Boutique Hotel
01.2019 - 03.2020
Money Center Associate
Wal-Mart
09.2017 - 01.2019
Front Desk Agent
Comfort Inn and Suites
03.2016 - 08.2017
Front Desk Agent
Hotel 340
11.2013 - 03.2016
Bartender
Hotel 340
11.2013 - 03.2016
Medical Billing and Insurance Coding -
United Education Institute
05.2001 - 01.2022
High School Diploma -
Patrick Henry Highschool
05.2001 - 01.2013
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