Aryanna Yveliz Torres
Ansonia,CT
Summary
Accomplished healthcare professional with a proven track record at Optum Urgent Care, enhancing patient satisfaction and streamlining care coordination. Skilled in HIPAA Compliance and Patient Relations, adept at multitasking and maintaining a calm demeanor under pressure. Demonstrated success in improving health outcomes and operational efficiency, with a commitment to excellence in patient care and administrative supervision.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Optum Urgent Care
11.2021 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Medical Assistant
Optum Urgent Care
11.2021 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Medical Receptionist
AFC Urgent Care
04.2019 - 05.2021
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Hyperbaric Technician
Bridgeport Hospital
11.2017 - 11.2019
- Improved patient outcomes by closely monitoring hyperbaric chamber operations and ensuring adherence to safety protocols.
- Enhanced treatment efficacy by maintaining accurate records of patients'' progress throughout the course of hyperbaric therapy.
- Ensured optimal equipment functionality through regular inspection, calibration, and maintenance of hyperbaric chambers and related equipment.
- Collaborated with medical staff to develop individualized treatment plans for patients receiving hyperbaric oxygen therapy.
- Provided comprehensive patient care by assisting with wound care procedures and other adjunct therapies in conjunction with hyperbaric treatments.
- Contributed to a safe working environment by promptly addressing any concerns or malfunctions related to the hyperbaric chamber or associated equipment.
- Educated patients on the benefits, risks, and expectations associated with hyperbaric oxygen therapy to promote informed decisionmaking.
- Consistently met or exceeded facility standards for quality assurance, infection control, and overall patient care delivery during the provision of hyperbaric services.
- Facilitated efficient transitions between therapy sessions by thoroughly cleaning and preparing chambers according to established protocols.
- Promoted teamwork among clinic staff by actively participating in interdisciplinary meetings focused on patient care planning and improvement initiatives.
- Assisted in training new technicians on proper operational techniques, safety measures, and documentation requirements pertaining to the use of hyperbaric chambers.
- Actively engaged in professional development opportunities aimed at expanding knowledge of emerging trends within the field of hyperbaric medicine.
- Reduced treatment complications by promptly recognizing and addressing potential contraindications or adverse reactions associated with hyperbaric oxygen therapy.
Education
Patient Care Technician Certification - Patient Care Technician
AIHT Education
Stratford, CT10.2017
High School Diploma -
Ansonia High School
Ansonia, CT06.2017
Skills
- Insurance Verification
- Patient Relations
- Administrative supervision
- HIPAA Compliance
- Patient Care Coordination
- Appointment Scheduling
- Patient Flow Management
- Office Administration
- Payment Collection
- New Hire Training
- Patient documentation
- Policy compliance
- Customer Service
- Patient Outreach and Follow-Up
- Multitasking ability
- Verbal and written communication
- Proficient in EPIC HYPERSPACE
- Medical Terminology
- Calm and Effective Under Pressure
- Patient Safety
- Heartsaver CPR AED
- Insurance Authorizations
- Explaining Policy and Procedures
Timeline
Patient Care Coordinator
Optum Urgent Care
11.2021 - Current
Medical Assistant
Optum Urgent Care
11.2021 - Current
Medical Receptionist
AFC Urgent Care
04.2019 - 05.2021
Hyperbaric Technician
Bridgeport Hospital
11.2017 - 11.2019
Patient Care Technician Certification - Patient Care Technician
AIHT Education
High School Diploma -
Ansonia High School
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