Arycal Mcreynolds Jr
Huntsville,Alabama
Summary
Results-driven professional with significant expertise in client management and contract negotiation. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.
Overview
8
8
years of professional experience
Work History
Customer Success agent
Selectquote
08.2025 - 02.2026
- Managed onboarding and ongoing success for a portfolio of remote customers, ensuring product adoption and proactive issue resolution.
- Conducted renewal and upsell conversations to increase account value and reduce churn.
- Delivered targeted education and resources to improve satisfaction and long-term retention.
- Completed on average 350 sales per month during peak season.
- Remote
Customer Advisor
Teleperformance USA
Huntsville
05.2023 - 08.2025
- Delivered responsive, professional customer service via phone and email; resolved inquiries and escalated complex issues when necessary.
- Maintained detailed records of repair orders, parts used, labor hours, shipments, and costs to ensure accurate billing and service tracking.
- Advised customers on repair options and next steps, improving decision-making and reducing repeat contacts.
- Communicated repair status updates clearly to customers to enhance transparency and satisfaction.
Sales Representative
SelectQuote
Huntsville
10.2020 - 09.2022
- Delivered persuasive sales presentations and seminars showcasing product benefits and competitive advantages.
- Consulted with prospects and existing customers to assess needs and recommend tailored solutions, driving upsells and revenue growth.
- Planned and executed territory development and promotional campaigns to raise brand awareness.
- Maintained a positive performance score of 100 for more than six months through consistent quota attainment and customer-focused selling.
Technical Advisor
Conduent
Huntsville
06.2020 - 10.2020
- Managed high-volume call flow to diagnose and resolve technical support issues across multiple systems.
- Troubleshot software and hardware problems, removed malware and ransomware, and guided customers through remediation steps.
- Analyzed trends and documented recurring issues to inform product and process improvements.
- Followed up with clients to verify resolution and satisfaction; maintained a customer service rating of 98% for more than six months.
- Identified and referred upsell opportunities by educating customers on product benefits.
Telemarketing Sales Representative
InfoCision
Huntsville
07.2019 - 06.2020
- Built sales pipeline through daily cold calling and outreach; leveraged persuasive techniques to consistently meet or exceed quotas.
- Operated high-volume telemarketing systems and CRM tools, averaging 500 outbound and inbound calls per day.
- Qualified leads and scheduled appointments to support territory growth and revenue objectives.
Warehouse Associate
Express Employment
Huntsville
01.2018 - 01.2019
- Prepared, adjusted, repaired and assembled products, supplies, and equipment for storage or shipment.
- Maintained inventory records, price lists, shortages, shipments, and expenditure reports to ensure accurate tracking.
- Inspected stock for wear or defects, determined proper storage methods, and ensured compliance with safety regulations.
- Coordinated packing/unpacking, supervised stockroom activities, and inspected incoming/outgoing shipments to verify accuracy, contributing to a 50% improvement in on-time outgoing deliveries.
Grocery Clerk
Publix
Calera
10.2017 - 01.2018
- Assisted customers with product questions and provided recommendations to support sales.
- Monitored inventory and replenished merchandise; received and processed deliveries.
- Stocked shelves and maintained displays to ensure product availability and attractive presentation.
- Maintained clean aisles and display cases to improve the customer experience.
Education
Some College (No Degree) - Graphic Design
Oakwood University
HuntsvilleHigh School - undefined
Huffman high school
05.2017
Skills
- CRM Software
- Product sales
- Schedule management
- Sales closing
- Technical support
- Meeting coordination
- Self motivation
- Professionalism
- De-Escalation Techniques
- Calm Under Pressure
- Attention to Detail
- Adaptability
- Account Management
Timeline
Customer Success agent
Selectquote
08.2025 - 02.2026
Customer Advisor
Teleperformance USA
05.2023 - 08.2025
Sales Representative
SelectQuote
10.2020 - 09.2022
Technical Advisor
Conduent
06.2020 - 10.2020
Telemarketing Sales Representative
InfoCision
07.2019 - 06.2020
Warehouse Associate
Express Employment
01.2018 - 01.2019
Grocery Clerk
Publix
10.2017 - 01.2018
High School - undefined
Huffman high school
Some College (No Degree) - Graphic Design
Oakwood University
PERSONAL INFORMATION
- Address: , Huntsville, Alabama
- Nationality:
- Driving License: