Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Nice

Warren,OH

Summary

Dynamic Assistant Manager with proven expertise at Big Lots in enhancing customer satisfaction and team collaboration. Skilled in money handling and decision-making, I successfully implemented merchandising strategies that boosted sales and reduced discrepancies in cash management. Committed to fostering a positive work environment while driving operational excellence.

Overview

27
27
years of professional experience

Work History

Assistant Manager

Big Lots
06.2003 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Warehouse Worker

Randstat
02.2002 - 05.2003
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Food Service Worker

Hardee's
03.1998 - 07.2001
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Processed customer payments and balanced cash drawers.

Education

No Degree - Business

Trumbull Business College
Warren, OH
05-2001

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Timeline

Assistant Manager

Big Lots
06.2003 - 03.2025

Warehouse Worker

Randstat
02.2002 - 05.2003

Food Service Worker

Hardee's
03.1998 - 07.2001

No Degree - Business

Trumbull Business College