Aryka Hayes
Sacramento,Sacramento County
Summary
Dynamic professional with extensive experience in customer service, collections, loan management, and leadership roles. Adept at building
relationships with clients and colleagues, delivering exceptional service, and resolving inquiries efficiently. Demonstrated success in managing collections processes, and mitigating risks. Proven ability to lead and develop high-performing teams to achieve and exceed organizational objectives. Skilled in strategic planning, process improvement, and implementing innovative solutions to drive business growth. Seeking to leverage skills and managerial acumen to drive success in a leadership position.
Overview
2
2
years of professional experience
Work History
City Mail Carrier
USPS
Sacramento, CA
03.2023 - 03.2024
- The primary duty of a mail carrier is to deliver mail, including letters, packages, and parcels, to residential or business addresses on their assigned route.
- Mail carriers often start their day by sorting mail for their delivery route.
- Mail carriers typically use a vehicle, such as a truck or van, to transport mail along their route. They are responsible for operating this vehicle safely and efficiently.
- Mail carriers follow predetermined delivery routes to ensure that mail is delivered to the correct addresses in a timely manner.
- Mail carriers often interact with customers on their route, answering questions, providing information, and addressing concerns about mail delivery. They may also provide assistance to customers with special delivery instructions or requests.
Assistant Store Manager/Ops Manager
Dollar Tree Stores
Citrus Heights, CA
04.2022 - 05.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Delegated work to staff, setting priorities and goals.
Teleservice Representative
Delta Dental
Sacramento, CA
09.2022 - 02.2023
- Responded promptly to customer inquiries, complaints, and requests for assistance.
- Identified customer needs through active listening techniques.
- Researched product features and benefits to provide accurate information to customers.
- Utilized proactive problem solving skills to troubleshoot customer issues remotely.
- Maintained up-to-date knowledge of company's product lines, services, policies, procedures.
Education
Paul Mitchell The School Sacramento
Sacramento, CA04-2014
High School Diploma -
Fremont School
Sacramento, CA06-2011
Skills
- Team Building and Leadership
- Store Opening and Closing
- Strategic Merchandising
- Customer Relations
- Time Management
- Regulatory Compliance
- Microsoft Office Suite
- Call handling
- Computer Skills
- MS Office
- Adaptability and Dependability
- Attention to Detail
- Documentation And Reporting
Timeline
City Mail Carrier
USPS
03.2023 - 03.2024
Teleservice Representative
Delta Dental
09.2022 - 02.2023
Assistant Store Manager/Ops Manager
Dollar Tree Stores
04.2022 - 05.2023
Paul Mitchell The School Sacramento
High School Diploma -
Fremont School
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