ARYN PORTER
Carrollton,VA
Summary
To obtain a position that will enable me to use my knowledge, organizational and leadership skills to support my employer and clients for a positive an enriching relationship.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Implementation Specialist
ADP
Norfolk, VA
08.2023 - Current
- Led client onboarding initiatives, ensuring seamless integration of ADP solutions.
- Developed training materials for clients, enhancing understanding of payroll and HR systems.
- Streamlined implementation processes, improving project timelines and client satisfaction ratings.
- Collaborated closely with sales to ensure that small businesses were successfully running their payroll and taxes smoothly.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients businesses.
- Handled incoming calls daily while providing excellent customer service.
- Reduced client onboarding time with creation of streamlined processes tailored to specific industry needs.
- Coordinated employee benefits and payroll activities, including paid time off, 401(k) enrollments and contributions, and federal and state tax compliance.
Customer Service/ Vet Assistant
Edinburgh Animal Hospital
Chesapeake, VA
04.2021 - 08.2023
- Provided 1:1 consultations with clients to discuss after care. Condolence services provided with follow up accordingly.
- Performed front desk check ins, billing, reconciliation of accounts receivable
- Scheduling appointments based on work load volume.
- Collaborated with veterinary team to perform emergency treatment upon sick and injured animals.
- Managed and maintained all required compliance documents and policies for treatment rooms to keep equipment and machines clean and in operable condition per guidelines.
- Liaised with veterinarian to perform pre-surgical exams and assist during surgery.
- Assisted DVMs during procedures by restraining animals, monitoring vitals and administering medications.
- Adhered to all safety regulations when handling hazardous materials or performing other tasks related to veterinary medicine.
- Prepared food for hospitalized patients according to individual needs.
- Took and developed diagnostic radiographs using x-ray equipment.
- Assisted with euthanasia procedures in accordance with established guidelines.
- Provided compassionate care to animals while assisting veterinarians with medical and surgical procedures.
- Educated pet owners on proper nutrition, preventative healthcare measures, and home care techniques.
- Filled prescriptions for pet owners under the direction of a veterinarian.
- Restrained animals for veterinary examinations, treatments and procedures.
- Provided emotional support to pet owners who were grieving the loss of an animal companion.
- Assisted in the preparation of laboratory specimens, including drawing blood, collecting urine samples, and taking x-rays.
Waitress
Perfectly Franks
Chesapeake, VA
03.2019 - 08.2020
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
- Complied with health department regulations to prevent foodborne illness.
- Assisted customers with menu selections and answered questions regarding food items and beverages.
- Trained new employees on restaurant policies.
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Provided prompt attention to all guests’ needs throughout their dining experience.
- Checked customer identification to support legal age requirements for consumption of alcoholic beverages.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
High School Diploma -
Hickory High School
Chesapeake06.2020
Skills
- Animal Diagnostics
- Project coordination
- Problem-solving
- Help desk support
- Customer service
- Veterinary Medicine
- File and Records Management
- Payroll software proficiency
- Employee training
- Veterinary Standards and Procedures
- Microsoft Office
- Payroll auditing
- Spreadsheet creation
- Processing garnishments
Certification
Complete Expectation Badge
Languages
English
Timeline
Implementation Specialist
ADP
08.2023 - Current
Customer Service/ Vet Assistant
Edinburgh Animal Hospital
04.2021 - 08.2023
Waitress
Perfectly Franks
03.2019 - 08.2020
High School Diploma -
Hickory High School