ARYN REED
Draper,UT
Summary
I am a persistent individual who is motivated and intentional. I have strong problem solving skills and am able to learn new concepts and ideas quickly. I thrive in a collaborative environment and always look forward to building new relationships with my peers/coworkers as well as customers.
Overview
8
8
years of professional experience
Work History
Technical Specialist
Apple
Murray, UT
12.2025 - Current
- Demonstrate strong knowledge of Apple hardware, software, and ecosystem integration to create personalized solutions.
- Supporting team goals, like business and conversion, through seeking and giving feedback and developing skills that support those goals.
- Accurately documented customer interactions and technical resolutions to ensure consistency, knowledge sharing and service continuity.
- Helped with coaching other specialists on key areas of focus in our store, fostering knowledge sharing and skill development within the team.
Specialist
Apple
Murray, UT
08.2025 - 12.2025
- Delivered exceptional in-store customer experiences by identifying needs, resolving concerns, and making strong recommendations for appropriate Apple products and services.
- Demonstrate expert knowledge of Apple hardware, software, and ecosystem integration to create personalized solutions.
- Drive performance by contributing to individual and store metrics through consultative sales and customer education.
- Collaborate with peers and leadership to maintain an organized and dynamic product zone that enhances customer engagement.
- Mentor and support team members in developing product expertise and service skills to strengthen the overall customer experience.
Geek Squad Agent
Best Buy
American Fork, UT
10.2021 - 05.2024
- Install and troubleshoot various technologies including televisions, phones, computers, video devices, home Wi-Fi systems etc.
- Responded tocustomer inquiries and service requests in a timely and professional manner, ensuring clear communication and effective resolution.
- Generate additional revenue through upselling or add-on package selling
- Mentored and supported new technicians by sharing best practices in installation, customer service, and sales techniques to improve team performance.
Service Technician
TruGreen
Salt Lake City, UT
01.2018 - 05.2020
- Uphold top-quality workmanship and excellent customer service
- Ensure equipment efficiency through proper cleaning, maintenance, and operation
- Make recommendations to improve maintenance operations
Education
High School Diploma -
Eleanor Roosevelt High School
Eastvale, CA06.2015
Skills
- Technical troubleshooting
- Effective communication
- Coaching and mentoring
- Knowledge sharing
- Collaboration
- Adaptability
- Conflict resolution
Timeline
Technical Specialist
Apple
12.2025 - Current
Specialist
Apple
08.2025 - 12.2025
Geek Squad Agent
Best Buy
10.2021 - 05.2024
Service Technician
TruGreen
01.2018 - 05.2020
High School Diploma -
Eleanor Roosevelt High School