ARYN M. Wickline
Springboro,OH
Summary
Territory Admissions Director dedicated to continuous process improvement in the face of rapidly evolving markets. Extremely results-oriented and proactive in addressing and resolving problems. Successfully developed and implemented results based marketing strategies for business growth and development.
Overview
16
16
years of professional experience
Work History
Admissions Director-Managing
Carespring Health Care Management
01.2015 - Current
- Responsible for developing and executing marketing and sales plan to increase occupancy for two facilities
- Sales- focused position involving developing and managing accounts with area hospitals, physicians, and community agencies
- Responsible for overseeing, managing, and coaching internal sales team for professional development
- Created detailed expense reports and requests for capital expenditures
- Contacted new and existing customers to discuss how their needs can be met through specific products and services
- Identified prospective customers by using business directories and following leads from existing clients
- Created strategic brand building events to expand the current product portfolio
- Attended monthly sales meetings and weekly sales trainings
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Admission Liaison
Carespring Health Care Management
07.2010 - 01.2015
- Responsible for managing incoming inquiries for admission to the facility
- Completed insurance verifications, admission documentation, collected balances due up front and provided on-site tours to prospective residents
- Worked with community organizations to plan events; both within the facility and the community to develop relationships and market services
- Communicated care and social needs of incoming residents with ICM team to ensure a smooth transition into the facility.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
Administrative Assistant
Carespring Health Care Management
07.2008 - 07.2010
- Responsible for managing the reception team, maintaining all resident and employee files as well as billing duties, credentialing and assisting other department heads with hiring, staff education and auditing
- Screened applicant resumes and coordinated both phone and in-person interviews
- Organized all new hire, security and temporary paperwork
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references
- Addressed and resolved general payroll-related inquires
- Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws
- Gathered personnel records from all employees from each department
- Evaluated timecards for accuracy on the regular and overtime hours.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
Receptionist
Carespring Health Care Management
10.2007 - 07.2008
- Directed guests and routed deliveries and courier services
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Maintained a clean reception area, including lounge and associated areas.
Education
Bachelors of Science - Marketing
Southern New Hampshire University
2020
Skills
- Salesforce management
- Account development
- Facility Tours
- Office Operations
- Performance Monitoring
- Client Relationships
- Database Management
- Consultative Sales Approach
- Complex Problem-Solving
- Strategic Marketing
- Admissions Processes
- Office Management
- Employee Supervision
- Patient Admission
- Recordkeeping Skills
- Outreach Strategies
- Office Meetings
- Strategic Thinking
- Strategic Goals
- Information Analysis
- Training Programs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All progress takes place outside the comfort zone.
Michael John Bobak
Timeline
Admissions Director-Managing
Carespring Health Care Management
01.2015 - Current
Admission Liaison
Carespring Health Care Management
07.2010 - 01.2015
Administrative Assistant
Carespring Health Care Management
07.2008 - 07.2010
Receptionist
Carespring Health Care Management
10.2007 - 07.2008
Bachelors of Science - Marketing
Southern New Hampshire University