Aryshia Kusumo
Monterey Park,CA
Summary
Demonstrated success in leading high-performing teams, cultivating talent, and driving service excellence through effective KPI and SLA management.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Bellami Hair
Chatsworth, CA
10.2015 - Current
- - Directed a team of 15 customer service professionals, fostering a culture of accountability, collaboration, and continuous improvement.
- - Enhanced customer satisfaction scores by implementing targeted training programs and support initiatives aligned with SLA benchmarks.
- - Awarded the BIG Can Do It Award for exemplary leadership and operational excellence.
- - Managed monthly service volumes including 26,000+ orders, 5,786 calls, 9,341 emails, 719 chats, and 1,099 texts.
- - Conducted 2,661+ monthly color consultations, contributing over $234K in revenue.
- - Developed and launched the Color Concierge Program, projected to generate $2.2M in annual revenue.
- - Designed a sales-incentivized support model, resulting in $150K/month in additional sales.
- - Monitored and reported on KPIs to ensure service quality and team performance.
- - Utilized platforms including Salesforce, Shopify, NetSuite, ShipStation, WOS, Globale, Reviews.IO, Trustpilot, Textline, RingCentral, Tulip, Loyalty Lion, LinkedIn Learning, and Olark.
Sales Associate / Key Holder / Trainer
American Apparel
Santa Monica, CA
08.2013 - 08.2015
- - Delivered exceptional customer service and consistently ranked as a top seller.
- - Promoted to Key Holder and Trainer, responsible for onboarding and mentoring new staff.
- - Managed store operations including inventory control and visual merchandising.
- - Resolved customer concerns with professionalism and efficiency.
Sales Associate
Angl Clothing Company
Thousand Oaks, CA
11.2011 - 11.2012
- - Achieved top seller status through personalized customer engagement.
- - Designed compelling product displays and maintained brand standards.
Education
Associate of Arts - Visual Communication
Fashion Institute of Design and Merchandising
Los Angeles, CA06.2014
High School Diploma - undefined
Newbury Park High School
Newbury Park, CA01.2012
Skills
- Leadership development
- Customer service expertise
- KPI/SLA oversight
- Operational workflow enhancement
- Conflict management and resolution
- Analytical reporting skills
- Microsoft Office proficiency
- Google Workspace familiarity
- Salesforce, Shopify, NetSuite experience
- Shipping management systems knowledge
- Review platform engagement
- Strong communication skills
- Tech-savvy adaptability
Affiliations
Volunteer, LA Fashion Week — Styling models, assisting with event setup, and guest coordination.
Timeline
Customer Service Manager
Bellami Hair
10.2015 - Current
Sales Associate / Key Holder / Trainer
American Apparel
08.2013 - 08.2015
Sales Associate
Angl Clothing Company
11.2011 - 11.2012
Associate of Arts - Visual Communication
Fashion Institute of Design and Merchandising
High School Diploma - undefined
Newbury Park High School