Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Aryshia Kusumo

Monterey Park,CA

Summary

Demonstrated success in leading high-performing teams, cultivating talent, and driving service excellence through effective KPI and SLA management.

Overview

14
14
years of professional experience

Work History

Customer Service Manager

Bellami Hair
10.2015 - Current
  • - Directed a team of 15 customer service professionals, fostering a culture of accountability, collaboration, and continuous improvement.
  • - Enhanced customer satisfaction scores by implementing targeted training programs and support initiatives aligned with SLA benchmarks.
  • - Awarded the BIG Can Do It Award for exemplary leadership and operational excellence.
  • - Managed monthly service volumes including 26,000+ orders, 5,786 calls, 9,341 emails, 719 chats, and 1,099 texts.
  • - Conducted 2,661+ monthly color consultations, contributing over $234K in revenue.
  • - Developed and launched the Color Concierge Program, projected to generate $2.2M in annual revenue.
  • - Designed a sales-incentivized support model, resulting in $150K/month in additional sales.
  • - Monitored and reported on KPIs to ensure service quality and team performance.
  • - Utilized platforms including Salesforce, Shopify, NetSuite, ShipStation, WOS, Globale, Reviews.IO, Trustpilot, Textline, RingCentral, Tulip, Loyalty Lion, LinkedIn Learning, and Olark.

Sales Associate / Key Holder / Trainer

American Apparel
08.2013 - 08.2015
  • - Delivered exceptional customer service and consistently ranked as a top seller.
  • - Promoted to Key Holder and Trainer, responsible for onboarding and mentoring new staff.
  • - Managed store operations including inventory control and visual merchandising.
  • - Resolved customer concerns with professionalism and efficiency.

Sales Associate

Angl Clothing Company
11.2011 - 11.2012
  • - Achieved top seller status through personalized customer engagement.
  • - Designed compelling product displays and maintained brand standards.

Education

Associate of Arts - Visual Communication

Fashion Institute of Design and Merchandising
Los Angeles, CA
06.2014

High School Diploma - undefined

Newbury Park High School
Newbury Park, CA
01.2012

Skills

  • Leadership development
  • Customer service expertise
  • KPI/SLA oversight
  • Operational workflow enhancement
  • Conflict management and resolution
  • Analytical reporting skills
  • Microsoft Office proficiency
  • Google Workspace familiarity
  • Salesforce, Shopify, NetSuite experience
  • Shipping management systems knowledge
  • Review platform engagement
  • Strong communication skills
  • Tech-savvy adaptability

Affiliations

Volunteer, LA Fashion Week — Styling models, assisting with event setup, and guest coordination.

Timeline

Customer Service Manager

Bellami Hair
10.2015 - Current

Sales Associate / Key Holder / Trainer

American Apparel
08.2013 - 08.2015

Sales Associate

Angl Clothing Company
11.2011 - 11.2012

Associate of Arts - Visual Communication

Fashion Institute of Design and Merchandising

High School Diploma - undefined

Newbury Park High School

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