CHARITY SANICHAR
Allen,Texas
Summary
Dynamic operations and staffing professional with a proven track record by enhancing scheduling efficiency by 20% and achieving a 95% shift fill rate. Expert in Lariat and adept at cross-collaboration, Excel in strategic planning and client relationship management, driving significant improvements in service delivery and operational outcomes.
Overview
14
14
years of professional experience
Work History
Office Manager
Global Partners & Associates
01.2023 - Current
- Manage daily office operations and front desk activities for team of 20+, ensuring smooth workflow and timely fulfillment of office needs.
- Oversee inventory management, equipment repairs, and vendor coordination, reducing downtime by 15%.
- Collaborate with sales and collections teams to streamline communication, support outbound calls, and assist in hitting sales targets, contributing to 10% increase in closed deals.
- Maintain accurate client records in Lariat, handle account updates, and manage accounts payable, ensuring 100% on-time payments and driving 12% increase in repeat business.
- Provide executive-level support and handle administrative tasks, including answering inbound calls, managing inquiries, and resolving escalations.
Staffing Coordinator
North Central Surgical Center
01.2021 - 01.2022
- Coordinate scheduling and staffing for a workforce of 100+ employees, ensuring optimal coverage and reducing overtime by 10%.
- Collaborate with clinical and administrative departments to forecast staffing needs and maintain required staffing levels, improving workforce efficiency by 15%.
- Manage and maintain staffing software 'ShiftWizard' to schedule shifts, monitor staffing levels, and ensure accurate data entry.
- Partner with department leaders and HR to identify vacancies and assist in hiring, contributing to 20% decrease in time-to-fill for open positions.
- Ensure all team members and agency staff maintain proper credentials, resulting in 100% compliance with regulatory standards.
- Support process improvement initiatives and assist with administrative tasks as needed.
Director of Operations
Emergency Staffing Solutions
01.2019 - 01.2021
- Managed scheduling operations for ER and Hospitalist accounts, leading a team of 4 direct reports and improving scheduling efficiency by 20%.
- Set performance metrics, conducted weekly meetings, and collaborated with recruiters and credentialing teams, achieving a 95% on-time shift fill rate.
- Oversaw staffing forecasts and budgets, approving bonuses and travel expenses, while maintaining budget compliance.
- Led process improvements that reduced time-to-fill shifts by 15% and ensured 100% compliance with hospital credentialing requirements.
Scheduling Account Manager
Emergency Staffing Solutions
01.2015 - 01.2019
- Met scheduling metrics and budget goals, achieving a 95% fill rate for open shifts across assigned territories.
- Managed shift assignments and mentored entry-level schedulers, reducing scheduling errors by 15%.
- Recruited for high-need territories and ensured 100% compliance with credentialing and licensure requirements.
Default Analyst
MetLife Home Loans
01.2011 - 01.2015
- Prepared loan packages for underwriting by accurately calculating borrower income and ensuring 100% compliance with documentation standards.
- Generated and analyzed delinquency reports from loan data, identifying trends and reducing delinquency rates by 10%.
- Expert in Freddie Mac, Fannie Mae, and HUD guidelines for Loss Mitigation programs, ensuring all processes adhered to regulatory requirements.
Education
Utah State University
Logan, UT01.1998
Skills
- Clinical Staffing
- Client Relationship Management
- Financial Services
- Operations Reporting
- Policy Deployment
- Hospital Credentialing
- Service Delivery & Account Management
- Strategic & Operational Planning
- Cross Collaboration Teams
- Lariat
- ServiceNow
- Microsoft Office Suite
- AS400
- LMS
- BlueForce
- QuickBooks
Timeline
Office Manager
Global Partners & Associates
01.2023 - Current
Staffing Coordinator
North Central Surgical Center
01.2021 - 01.2022
Director of Operations
Emergency Staffing Solutions
01.2019 - 01.2021
Scheduling Account Manager
Emergency Staffing Solutions
01.2015 - 01.2019
Default Analyst
MetLife Home Loans
01.2011 - 01.2015
Utah State University
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