Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arzoo NASRAT

Schenectady

Summary

Hardworking and accustomed to fast-paced work environments. Quickly and effectively understands, documents and resolves customer concerns by thinking outside the box, driving satisfaction while meeting demanding business objectives. Well-versed in company standards and best practices.

Overview

7
7
years of professional experience

Work History

Business Development Center

New Country Auto Group
10.2023 - Current
  • Answered incoming customer calls to solve problems and book appointment for service using CDK and Xtime.
  • Overcame objections using friendly, persuasive strategies.
  • Used CRM and manufacturers lists to bring in customers for service due.
  • Worked as a team with other departments to ensure customers visit went smooth. Contacting parts department and service advisors, notifying what has to be ordered and by when.
  • Showed empathy to customers and put them first before the service


BDC Service Representative

DeNooyer Chevrolet
11.2022 - 10.2023
  • Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
  • Performed outbound calls in order to generate leads and follow up on existing customers.
  • Performed data entry of customer information into computer system.
  • Successfully handled customer inquiries, complaints, and issues in a professional manner.
  • Explained warranty coverage to customers as needed.
  • Advised customers on available options for service or products.
  • Monitored inventory levels of parts used in the repair process.
  • Participated in team meetings to discuss best practices for BDC operations.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Developed strong understanding of vehicle knowledge to assist with automotive service needs and customer questions.
  • Provided excellent customer service through telephone and email.
  • Developed strong communication skills with customers to provide solutions to their automotive needs.

Service Advisor

Capital Luxury Cars
11.2021 - 09.2022
  • Used knowledge of services to recommend additional products and offerings to customers
  • Handled telephone inquiries regarding appointments and work in process
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders
  • Detailed operations, expected changes and typical duration of service to customers
  • Leveraged dynamic response abilities and sales expertise to build long-term, profitable client relationships
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions
  • Delivered concierge support for phone or in-person inquiries to drive customer satisfaction
  • Researched coverages under warranties and determined requirements for coverage
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions
  • Answered phone calls and responded to questions and concerns
  • Explained amount for expected services and provided detailed answers to customer questions
  • Recommended additional, useful services to customers to increase overall sales
  • Updated customer accounts in computer system, submitted payments and changed personal details
  • Consulted with clients to outline options and obtain permission to proceed with service.

Sales Representative

Fuccilo Hyundai
10.2020 - 09.2021
  • Greeted customers at arrival to build positive relationships and discuss vehicles
  • Showcased vehicle features and took customers on test drives in local area
  • Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles
  • Responded to inquiries from potential customers via email and telephone
  • Managed sales negotiations
  • Explained differences between models to clients, comparing and discussing capabilities and features
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices
  • Analyzed customer needs to make suitable product recommendations and demonstrations
  • Followed up with customers to build long-term relationships and successful referrals.

Member Service Expert

First New York Federal Credit Union
12.2018 - 10.2020
  • Maintained confidentiality of bank records and client information
  • Ordered checks, placed stop payment orders and conducted additional special services for customers
  • Trained employees on cash drawer operation
  • Identified and reported suspicious behavior to security personnel as appropriate
  • Opened new checking, savings and lines of credit for customer accounts
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks
  • Balanced bank's vault of daily cash for withdrawals and deposits.

Education

No Degree -

Schenectady County Community College
Schenectady, NY

Skills

  • Team Collaboration
  • Handling Customer Complaints
  • Service Recommendations
  • Service Order Flow
  • Multitasking and Organization
  • Documentation and Reporting
  • Attention to Detail
  • Customer Service
  • Computer Skills
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization

Timeline

Business Development Center

New Country Auto Group
10.2023 - Current

BDC Service Representative

DeNooyer Chevrolet
11.2022 - 10.2023

Service Advisor

Capital Luxury Cars
11.2021 - 09.2022

Sales Representative

Fuccilo Hyundai
10.2020 - 09.2021

Member Service Expert

First New York Federal Credit Union
12.2018 - 10.2020

No Degree -

Schenectady County Community College

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