Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Program Coordinator
Neighbors Mission For Kids
Winnipeg, Manitoba
05.2020 - Current
- Organized and managed program development from conception through successful execution.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Gathered and organized printed materials required for program participation.
- Entered data Quickbooks system and handled database maintenance.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Reserved classrooms and meeting rooms across campus for program activities and managed room list.
Customer Service Representative
SkipTheDishes
Winnipeg, MB
01.2016 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and provided backup support for organizational leadership.
Market Research Interviewer
DataProbe Inc.
Winnipeg, MB
11.2014 - 01.2016
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Followed strict guidelines to receive unbiased, unprompted responses.
- Created and presented real-time reports on current market conditions to upper management.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
- Attended pre-shift briefings and meetings to receive up-to-date information and changes in daily scheduling.
- Conducted consumer surveys and analyzed purchasing trends.
Education
Bachelor of Arts - Psychology
09.2017 - 05.2021
Skills
Program installations
Technical Support
System upgrades
Software change management
Hardware and software installation
Technical education
File system administration
Hardware provision management
Server maintenance
Offboarding and onboarding
Dependable and Responsible
Excellent Communication
Critical Thinking
Attention to Detail
Written Communication
Teamwork and Collaboration
Organization and Time Management
Customer service experience
Hardware knowledge
Technical Analysis
Interpersonal Communication
Problem-Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Coordinator - Neighbors Mission For Kids
05.2020 - Current
University of British Columbia - Bachelor of Arts, Psychology
09.2017 - 05.2021
Customer Service Representative - SkipTheDishes
01.2016 - 04.2022
Market Research Interviewer - DataProbe Inc.
11.2014 - 01.2016