Asa Fix
Arvada,CO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Executive Casino Host
Horseshoe & Lady Luck
08.2017 - Current
- Manage a high-stakes operational portfolio, overseeing workflows and project success that generates over $1.5M in quarterly financial outcomes.
- Coordinate all complex logistics, including business travel, event planning, and detail scheduling for high-value clients and leadership to ensure seamless operations.
- Collaborate extensively with cross-functional departments (e.g., hotel, F&B, Operations) to align resources and ensure successful execution of all programs and initiatives.
- Utilize and maintain proficiency in CRM systems (e.g., Salesforce) for personalized communication, data entry, and optimize process tracking.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Provided ongoing support and assistance to other casino hosts as required, fostering a collaborative work environment focused on delivering exceptional service quality across all functions within the department.
- Fostered relationships with VIP guests to enhance loyalty and retention.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and issues.
Marketing Coordinator
Isle of Capri Casinos
08.2014 - 08.2017
- Executed property-wide support initiatives and administrative processes across various departments to ensure seamless operational support.
- Developed and implemented marketing campaigns to enhance brand awareness and customer engagement.
- Improved customer satisfaction by promptly addressing inquiries and concerns via social media and email.
- Provided key administrative support by collaborating cross-functionally with team members to ensure the smooth rollout of departmental programs and promotions.
- Managed all logistics for departmental events and meetings, providing comprehensive end-to-end support from concept through execution, including tracking project times and compliance logs.
Marketing and Public Relations Coordinator
Seniors' Resource Center
09.2013 - 08.2014
- Managed digital content strategy for multiple platforms (Facebook, Twitter, LinkedIn, WordPress) while contributing to the redesign and SEO optimization of the agency website.
- Wrote and pitched organizational stories to local media; authored feature articles, newsletters, and promotional materials (brochures/flyers).
- Supported event management and executed email marketing campaigns, demonstrating strong foundational skills in PR and communications.
Education
Bachelor of Arts - Mass Communications
Colorado Mesa University
Grand Junction, CO01.2012
Skills
- Empathy
- Clear Communication
- Exceptional communication
- Staff training and development
- Adaptability
- Time Management Conflict Resolution
- Writing Skills Client Relationship Management
- CRM Proficiency (eg, Salesforce)
- Presentation Skills
- Project Management
- Organization
Languages
English
Native or Bilingual
Timeline
Executive Casino Host
Horseshoe & Lady Luck
08.2017 - Current
Marketing Coordinator
Isle of Capri Casinos
08.2014 - 08.2017
Marketing and Public Relations Coordinator
Seniors' Resource Center
09.2013 - 08.2014
Bachelor of Arts - Mass Communications
Colorado Mesa University