Asa Jones
Milton,Florida
Summary
Dynamic professional with a proven track record at Take 5 Oil Change, excelling in store operations and work ethic. Recognized for enhancing customer satisfaction through active listening and effective problem-solving. Adept at multitasking and managing daily operations, ensuring compliance and fostering a positive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Shop Manager
Take 5 Oil Change
06.2022 - 05.2025
- Boosted employee morale by fostering a positive work environment that encouraged open communication and teamwork.
- Trained new employees on company policies, procedures, and sales techniques for consistent team performance.
- Collaborated with the Shop Manager to set sales targets, monitor progress, and develop plans for improvement when necessary.
- Improved customer satisfaction by addressing and resolving customer concerns promptly and professionally.
- Provided exceptional customer service by actively listening to client needs and offering appropriate solutions.
- Managed daily operations for efficient shop functioning, including staff scheduling, inventory management, cash handling, and opening and closing procedures.
- Reported issues to higher management with great detail.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
Call Center Representative
Navy Federal Credit Union
07.2021 - 01.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Identified and resolved discrepancies and errors in customer accounts.
Cashier
Paradise Vapors
02.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
No Degree - Automotive Technology
Locklin Technical College
Pace, FL01-2019
High School Diploma -
Central High School
Allentown, FL01-2018
Skills
- Store operations
- Staff training and development
- Scheduling and time management
- Budgeting and financial management
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Active listening
Certification
- Automotive Techology Training -
Timeline
Assistant Shop Manager
Take 5 Oil Change
06.2022 - 05.2025
Call Center Representative
Navy Federal Credit Union
07.2021 - 01.2022
Cashier
Paradise Vapors
02.2020 - 06.2021
No Degree - Automotive Technology
Locklin Technical College
High School Diploma -
Central High School
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