Created effective messaging, positioning, and segmentation plans for Jollibee & San Diego Zoo & Wildlife Association.
Demonstrated leadership by making improvements to work processes and helping to train junior strategists.
Executive Assistant
Califit Transformation Coaching (Contract)
Los Angeles, CA
09.2023 - 12.2023
Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
Account Strategist
Anomaly
Los Angeles, CA
06.2021 - 07.2023
Spearheaded strategic campaign development for some of the world's most innovative brands, including Beats by Dre, Olive & June, Expedia, Hoka & Square Enix.
Built and maintained relationships with interdepartmental and client teams as the main point of contact for Anomaly's strategy team.
Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout project duration.
Lead Generation Strategist
Veterans United Home Loans
Columbia , MO
10.2020 - 05.2021
Provided accurate information about promotions, home buyer programs and products, helping drive high customer service retention at the largest veteran home loan company in the Midwest.
Independently created a month-long paid search campaign for veterans that resulted in 80k+ Impressions.
Brand Manager
Marcus Graham Project - Afternoon Agency
Dallas, TX
05.2020 - 01.2021
Managed a team of 6 to create social playbooks for Apple, HealHaus and the Landry Collective.
Acted as main point of contact in matters relating to client concerns and needs.
Customer Service Representative
Discount Builders Supply (Seasonal)
San Francisco, CA
07.2017 - 08.2019
Managed client accounts by acting as a main point of contact, processing all order and invoice requests accurately and promptly.
Provided outstanding customer service to all new & retainer clients by sharing advice and product knowledge to interact give personalized advice.
Provided guidance to cashiers on how to accurately ring up customers' purchases.
Sales Associate
Pacsun
Columbia, MO
11.2018 - 02.2019
Assist in floor moves, merchandising, displaying maintenance, cleaning store including bathroom and stockroom, vacuuming and returning product to inventory.
Maintained up-to-date knowledge of store merchandise and policies.
Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - International Business Marketing
University of Missouri
Columbia, MO
Bachelor of Arts - International Studies
University of Missouri
Columbia, MO
Timeline
Creative Strategist
David & Goliath
12.2023 - Current
Executive Assistant
Califit Transformation Coaching (Contract)
09.2023 - 12.2023
Account Strategist
Anomaly
06.2021 - 07.2023
Lead Generation Strategist
Veterans United Home Loans
10.2020 - 05.2021
Brand Manager
Marcus Graham Project - Afternoon Agency
05.2020 - 01.2021
Sales Associate
Pacsun
11.2018 - 02.2019
Customer Service Representative
Discount Builders Supply (Seasonal)
07.2017 - 08.2019
Bachelor of Science - International Business Marketing