Asaata K Imani
Durham
Summary
Dynamic Operations Administrator at FedEx with a proven track record in workflow optimization and team leadership. Skilled in project management and case management, I excel at enhancing operational efficiency while fostering collaboration. Committed to maintaining safety standards and achieving compliance, I drive results that elevate team performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Operations Administrator
FedEx
New Hill
04.2025 - Current
- QA & Team Lead for Express Couriers in 2.0 Station.
- Coordinates schedules for staff to optimize workflow and resource allocation.
- Assist in maintaining compliance with safety and regulatory standards, keeping NAUTO and VTRACK scores above the goal.
- Launching DRO to pair couriers with the appropriate routes.
- Check belts to code up any packages left behind by ground drivers.
- Fixing damaged packages.
- Address corrections (ITQA).
- Running Saturday operations for express drivers.
Social Worker - Child and Youth
Youth Extensions
Raleigh
10.2023 - Current
- Support youth experiencing mental health issues.
- Guide families in developing effective plans to address behavioral issues.
- Facilitate smooth functioning by maintaining communication between clients and educators.
- Provide comprehensive intensive care within home settings.
- Collaborate with multidisciplinary teams to ensure continuity of care for clients.
- Monitor client progress via regular follow-up assessments and documented results accordingly.
- Case management
Childcare Provider
Private Employers
Durham
05.2015 - 12.2024
- Engaged with parents to design effective development sessions for kids.
- Organized interactive playtime sessions fostering adaptability to consistent schedules.
- Contributed to maintaining stable sleep patterns and nutritious meal schedules.
- Ensured safety and well-being of local kids while neighbors attended obligations.
- Case Loads, Filing paperwork.
- Aided in postpartum newborn care.
- Coordinated and arranged meetings to optimize schedules.
- Managed documentation processes to ensure all records remained current.
- Oversaw planning and execution of multiple projects across various stages.
- Managed preparation and analysis of timesheets and client reports
Driver/Management
FedEx
Durham
06.2022 - 10.2024
- Developed leadership skills to transition into a managerial role.
- Created and optimized streamlined pickup schedules.
- Ensured timely dispatch of freight to meet operational schedules.
- Processed and verified employee timecards.
- Led safety initiatives, ensuring compliance, and reducing risk.
- Established processes to ensure efficient workflow throughout the organization.
- Managed the preparation and analysis of timesheets and client reports.
- Secured cost reductions through strategic negotiations.
- In-control paperwork.
- Gap Reports.
- Timecards/Dimensions
- Safety Team.
- PM Sort Lead. (In charge of setting up the cans at night, printing out the appropriate tags, and making sure all the freight went out on time.)
- On Saturday, sort the lead.
- CSA front counter.
- Pods fixing missed scans, helping the station avoid lates.
- Helping with station audits.
- Assisted with trucks and rentals, getting the cameras installed, and entering vehicles into the system.
Education
Bachelor’s - social work
North Carolina Central University
Durham, N.C12.2021
Certificate of Technical Studies -
Durham Technical Community College
Durham, N.C08.2018
High School Diploma -
Durham School of The Arts
Durham, N.C06.2017
Skills
- Child development
- Service planning
- Organizational skills
- Teamwork and collaboration
- Invoice verification
- Budget management
- Project management
- Staff development
- Case management
- Attention to detail
- Time management
- Customer service and support
- Daily logging
- Safety protocols
- Load monitoring
- Commercial driving
- Microsoft Excel proficiency
- Microsoft Teams proficiency
- Microsoft Office proficiency
- Workflow optimization
- Schedule coordination
- Team leadership
- Problem solving
- Adaptability and support
References
- Deitra Wade, (919)-423-4101
- Derek Letterman, (919)-357-8042
- Audra Downey, (919)-219-2168
- Alexia Harrison, (252)-315-5207
Timeline
Operations Administrator
FedEx
04.2025 - Current
Social Worker - Child and Youth
Youth Extensions
10.2023 - Current
Driver/Management
FedEx
06.2022 - 10.2024
Childcare Provider
Private Employers
05.2015 - 12.2024
Bachelor’s - social work
North Carolina Central University
Certificate of Technical Studies -
Durham Technical Community College
High School Diploma -
Durham School of The Arts