Asad Barron
Dispute Analyst
Philadelphia,PA
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Dispute & Fraud Analyst
PSCU Financial Services
Remote, PA
06.2022 - 04.2023
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-making for involved parties.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Wrote and distributed customer correspondence.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Analyzed, researched and resolved payment claims within required timeframes.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
Call Center Customer Service Representative
Under Armour
Remote, PA
05.2022 - 06.2022
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Detailed payment options and explained price, receipt and billing details to customers.
- Addressed customer account discrepancies and concerns.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Answered customer questions about sizing, accessories and merchandise care.
- Recommended accessories and complementary purchases to boost revenue.
Account Manager
Discover Financial Services
New castle, Delaware
08.2021 - 03.2022
- Educated cardholders on new products or services to increase customer engagement with brand.
- Opened new accounts and made changes to existing accounts.
- Executed wire transfers, stop payments and account transfers.
- Calculated fees due, interest and change for customer transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Investigated and resolved account issues by offering applicable options to customers.
- Maintained friendly and professional customer interactions.
- Investigated and resolved customer inquiries and complaints quickly.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Handled various accounting transactions.
- Resolved over 80-120 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
- Recommended products and services to meet customers' credit card and banking needs.
Member Service Representative
Results Companies
Blue Bell, PA
06.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in fast-paced environment
- Responded to customer requests for products, services and company information
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responded to customer concerns and questions on daily basis.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on member benefits, form completion and access to services.
- Assisted customers by answering questions and responding to inquiries.
Classroom Assistant
School District I Philadelphia
Philadelphia, PA
08.2018 - 10.2020
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Monitored student classroom and outdoors activities to promote student safety
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Visual Merchandiser
Forever 21
King of Prussia, PA
04.2018 - 06.2018
- Restructured company merchandising standards to increase customer traffic and product exposure
- Monitored and replenished display inventory and restructured according to available stock
- Presented store update suggestions and layouts to management and stakeholders
- Promoted seasonal products and trends to move stock and prepare for incoming inventory
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Completed seasonal windows, dressed mannequins and arranged in-store, displays to showcase available products
- Developed merchandising strategy to efficiently move overstock
- Updated pricing and signage to complete product displays and educate customers
- Created interior displays to promote products in alignment with corporate sales objectives
- Inspected merchandise for quality and arranged proper display location on floor.
Sales Associate
Primark
King of Prussia, PA
06.2016 - 04.2018
- Maintained organized, presentable merchandise to drive continuous sales
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Answered customer questions regarding sizing, accessories, and explained how to properly care for merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Educated customers on promotions to enhance sales
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Aug 2025
- Jun
Education
Bachelor of Science - Accounting
Purdue Global University
01.2022 - Current
High School Diploma -
Samuel Fels High School
Philadelphia, PA 09.2013 - 06.2017
Skills
Complaint documentation Conflict resolution
Timeline
Dispute & Fraud Analyst
PSCU Financial Services
06.2022 - 04.2023
Call Center Customer Service Representative
Under Armour
05.2022 - 06.2022
Bachelor of Science - Accounting
Purdue Global University
01.2022 - Current
Account Manager
Discover Financial Services
08.2021 - 03.2022
Member Service Representative
Results Companies
06.2020 - 08.2021
Classroom Assistant
School District I Philadelphia
08.2018 - 10.2020
Visual Merchandiser
Forever 21
04.2018 - 06.2018
Sales Associate
Primark
06.2016 - 04.2018
High School Diploma -
Samuel Fels High School
09.2013 - 06.2017