Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Asadul Alam Anik

Asadul Alam Anik

30-19 70street FL1 East Elmhurst ,NY

Summary

Dynamic and results-oriented professional with experience at Dunkin' Donuts, where I excelled in multitasking and teamwork. Demonstrated exceptional ability in customer engagement and cash handling, significantly enhancing service efficiency. Known for outstanding problem-solving skills and a commitment to excellence, I bring both hard and soft skills to drive success in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Crew Member

Dunkin' Donuts
09.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Money Transfer Agent

Massive Wireless
01.2024 - 09.2024
  • Handled sensitive customer information with discretion, maintaining confidentiality at all times.
  • Achieved high levels of accuracy in processing transactions by meticulously following established protocols.
  • Maintained compliance with regulations by conducting thorough identity verification and diligently documenting transactions.
  • Streamlined money transfer processes for improved transaction speed and reduced wait times.
  • Utilized advanced software tools for monitoring currency fluctuations to provide clients with up-to-date exchange rates effectively navigating volatile markets.
  • Resolved customer complaints professionally, restoring confidence in our services and retaining loyal clientele.
  • Ensured accurate record-keeping for all transactions, facilitating smooth audits and reviews.
  • Provided guidance to new employees on money transfer procedures, enhancing their performance and productivity.
  • Met or exceeded monthly targets for transaction volume while maintaining a low error

Grocery Store Cashier

Hat Bazar Online
06.2023 - 02.2024
  • Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
  • Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
  • Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
  • Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
  • Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
  • Communicated effectively with coworkers to foster strong teamwork within the cashier department.
  • Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
  • Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
  • Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Participated in ongoing training and development opportunities to stay current with industry trends and best practices.
  • Contributed to loss prevention efforts by identifying potential theft situations and reporting suspicious activity to management

Education

Bachelor Of Computer Science - Accounting

City College of New York
New York, NY

High School Diploma - Business Studies

Brahmanbaria United College Bangladesh
Brahmanbaria Chittagong Bangladesh

Skills

  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Safe food handling
  • Integrity and honesty
  • Basic math
  • Leadership qualities
  • Food preparation
  • Heavy lifting
  • Crew leadership

Languages

English
Full Professional
Bengali
Full Professional

Timeline

Crew Member

Dunkin' Donuts
09.2024 - Current

Money Transfer Agent

Massive Wireless
01.2024 - 09.2024

Grocery Store Cashier

Hat Bazar Online
06.2023 - 02.2024

Bachelor Of Computer Science - Accounting

City College of New York

High School Diploma - Business Studies

Brahmanbaria United College Bangladesh

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Asadul Alam Anik