Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed and maintained relationships with external vendors and suppliers.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Analyzed and reported on key performance metrics to senior management.
Increased profit by streamlining operations.
Shift Supervisor
CVS Pharmacy, Retail
02.2024 - 10.2024
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Responded to and resolved customer questions and concerns.
Enforced company policies and regulations with employees.
Project Manager (Engage-IL)
University of Illinois
07.2021 - 01.2023
Looked over the9 different projects that fell under Engage-IL, an initiative of2 Professors for improving geriatric care
Helped Coordinate both Professional and student training sessions
Oversaw the development of a mobile App which eventually got more than50 K downloads
Helped bring efficiency to the online accreditation modules with both Cloud Vendors as well as programmers
Streamlined systems and day to day SOP's for our team of10 to coordinate effectively with a vast array of people including clinics, hospitals, doctors, programmers, patients as well as students and medical professionals
Assistant Finance Manager
Nishat Mills (Pakistan)
04.2017 - 02.2019
Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development
Assessed budget plans and present costs to forecast trends and recommend changes
Maintained agile, responsible organization with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies
Developed budgets and strategic plans for day-to-day operations
Prepared budgets, cash flow projections, cost analysis and monthly, quarterly and annual reports
Developed and administered annual budgets following analysis and research
Improved overall financial reporting by streamlining control processes and reporting structures
Risk Analyst
IGI Life Insurance (Forex and Security, Pakistan)
10.2014 - 12.2016
Developed short-term goals and long-term strategic plans to improve risk control and mitigation
Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups
Led Risk Analysis workshop programs for new inductees
Advised senior managers on policy strategies for reducing liability and preventing losses
Analyzed portfolios and identified risk factors, facilitating reduction of delinquencies on new volumes and recommending risk-adverse underwriting
Collections Assistant
National Australian Bank
03.2007 - 05.2008
Maintained high volume of calls to meet demands of busy group
Monitored accounts for compliance with established payment plans and flagged those in violation
Used scripted conversation prompts to convey current account information and obtain payments
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
Education
Master of Business Administration - Banking and Finance
Lahore School of Economics
06.2014
Bachelor of Economics - Economics and Finance
Lahore School of Economics
06.2012
Foundation Course - Accounting and Finance
Deakin University
06.2008
Skills
Data trending, data management, financial analysis and reporting
Proficient in MS Office applications (excel, powerpoint, word)
Resource and Time management
Critical thinking
EXTRA CURRICULAR & INTERESTS
Languages: English (Fluent), Urdu (Native), Punjabi (Spoken)
Hobbies and Interests
Current affairs, sports, movies, board games
Certification
Project management 5 week course from the university of Illinois
Timeline
Operations Manager
CVS Pharmacy Health
10.2024 - Current
Shift Supervisor
CVS Pharmacy, Retail
02.2024 - 10.2024
Project Manager (Engage-IL)
University of Illinois
07.2021 - 01.2023
Assistant Finance Manager
Nishat Mills (Pakistan)
04.2017 - 02.2019
Risk Analyst
IGI Life Insurance (Forex and Security, Pakistan)
10.2014 - 12.2016
Collections Assistant
National Australian Bank
03.2007 - 05.2008
Master of Business Administration - Banking and Finance
Lahore School of Economics
Bachelor of Economics - Economics and Finance
Lahore School of Economics
Foundation Course - Accounting and Finance
Deakin University
Project management 5 week course from the university of Illinois