Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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ASAEL A RIVERA

ASAEL A RIVERA

Winter Garden,FL

Summary

Customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

H&M
Orlando, FL
08.2022 - 11.2024
  • Greeting every customer and helping customers with their shopping needs.
  • Help around the store where needed.
  • Assisted customers with finding the right product for their needs.
  • Processed returned merchandise according to company policies.
  • Kept informed about new products arriving at the store regularly.
  • I greeted customers upon entering the store and assisted them.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Participated in team meetings and training sessions.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Demonstrated knowledge of store products and services.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Offered suggestions for additional items that may be of interest to customers.
  • Professionally handled customer complaints.
  • Stocked shelves with merchandise according to company standards.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Organized displays to attract customers and promote sales.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Promoted special offers and discounts to encourage additional purchases.
  • Initiated friendly conversations with customers to determine the level of assistance required.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Restocked shelves, racks, and bins with the latest merchandise, and changed signage to promote special items.
  • Created price tags and merchandise signs for new items.
  • Handled price checks, merchandise transfers, and fitting room returns to keep the store orderly and efficient.
  • Helped customers by answering questions and locating merchandise.
  • Followed company policies, rules, and procedures to promote company goals, and maintain safety.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Handled customer feedback, implementing suggestions to improve the shopping experience.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.

Front Desk Receptionist

Quality INN
Orlando, FL
05.2021 - 07.2022
  • Follow all security and health and safety procedures.
  • Check in and check out guests.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Greeted customers warmly and made them feel welcome.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • I answered incoming calls, directed them to the appropriate personnel, and took messages.
  • Processed payments from customers using a variety of payment methods, including credit cards and cash.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Explained policies and procedures to visitors.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Maintained a clean and organized reception area to uphold company image.

Education

High School Diploma -

Oak Ridge High School
05.2022

Associate of Arts - Business

Valencia College
Orlando, FL

Skills

  • Customer service
  • Point of sale operation
  • Cash handling
  • Inventory management
  • Visual merchandising
  • Sales promotion
  • Communication skills
  • Customer feedback handling
  • Time management
  • Return processing
  • Team collaboration
  • Product knowledge
  • Loyalty program management
  • Product merchandising
  • Teamwork
  • Problem-solving
  • Friendly and outgoing
  • Reliability and punctuality
  • Customer needs assessment
  • Stock replenishment
  • POS system operations

Affiliations

I do Professional Photography on my free time

Timeline

Retail Sales Associate

H&M
08.2022 - 11.2024

Front Desk Receptionist

Quality INN
05.2021 - 07.2022

High School Diploma -

Oak Ridge High School

Associate of Arts - Business

Valencia College

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ASAEL A RIVERA