Asael Fuentes

Infrastructure & Systems Administration

• Maintain secure baseline configurations across 600+ physical, virtual, and cloud systems in accordance with hardening guidelines and organizational risk posture.
• Support and maintain core infrastructure services including Active Directory, Group Policy, DNS, and server security.
• Managed and monitored installed systems for highest level of availability.

Cloud Administration

• Oversee the Microsoft 365 tenant, including user provisioning, license management, Exchange Online, and compliance policies for 100K+ staff and students.
• Assist with the administration of hybrid cloud infrastructure (Azure, AWS), ensuring alignment with Zero Trust Architecture and segmentation standards.
• Secure Office 365 services by implementing role-based access controls, configuring email flow rules to prevent unauthorized communication, and enabling audit logging for enhanced visibility and compliance.

Identity & Access Management (IAM)

• Manage the IAM platform and resolve access issues for both cloud and on-prem services.
• Synchronize user and group data from external systems to Office 365 using PowerShell and JavaScript-based automation.
• Administer LDAP/SAML integrations and enforce access controls, contributing to secure and seamless SSO experiences.

Automation & Scripting

• Develop and maintain PowerShell and JavaScript scripts to automate provisioning, system configuration, and monitoring tasks.
• Enhance operational efficiency by automating infrastructure workflows.

Documentation & Support

• Create SOPs, process documentation, and technical guides to support operations and facilitate cross-training.
• Mentor junior IT staff; improving team knowledge-sharing and support responsiveness.

Projects & Strategy

• Contribute to system architecture planning and enterprise-wide infrastructure initiatives.
• Serve as subject on multiple projects; guiding strategic decisions to align with organizational goals.

• Delivered Tier 3 support for 100,000+ users, diagnosing advanced issues across systems, applications, and devices to ensure reliable IT service delivery.
• Implemented enterprise mobile deployment initiative for 60,000+ iPads by leveraging Jamf Pro, Microsoft Intune, and Apple School Manager to streamline provisioning, enforce security policies, and manage device lifecycles.
• Used PowerShell to automate the removal of devices from Microsoft Endpoint Configuration Manager and Active Directory, enabling secure re-imaging, ensuring compliance with security policies, and minimizing downtime.

• Implemented database requests to ensure data standardization, integrity, consistency, and security across multiple systems, improving data reliability and reduced discrepancies.
• Partnered with programming teams to deploy secure software aligned with compliance standards.
• Participated in the orientation and training of new employees to facilitate their integration and ensure they were well-prepared for their roles.