ASAEl D Mendez Acero
Orlando,FL
Summary
Dynamic and motivated 21-year-old professional with extensive experience in hospitality, particularly at La Quinta Bar, where I excelled in drink preparation and guest services. Skilled in effective communication, teamwork, and maintaining high standards of service, I consistently contributed to enhanced customer satisfaction and operational efficiency. Proven ability in restaurant management and cash register handling, with a track record of improving service quality and ensuring smooth operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager and Cashier
Tacos El Rancho
Orlando, USA
09.2023 - Current
- Assisted the manager in overseeing the daily operations of the restaurant, ensuring that the staff adhered to service and quality standards.
- Managed customer transactions at the cashier, ensuring accuracy in billing, and providing excellent customer service.
- Handled inventory management and assisted with stock control to ensure the restaurant was always well supplied.
- Provided training and support to new staff, ensuring alignment with restaurant policies and procedures.
- Ensured that the restaurant environment was clean and organized, adhering to health and safety regulations.
Bartender
La Quinta Bar
Caracas, Venezuela
09.2022 - 08.2023
- Prepared and served a variety of drinks, including cocktails and shots, ensuring high-quality service and customer satisfaction.
- Maintained a clean and organized bar area, ensuring efficient and smooth operations.
- Managed customer orders, provided bottle service, and processed payments accurately.
- Provided excellent customer service, engaging with clients, and ensuring their needs were met in a fast-paced environment.
Barback
Hotel Eurobuilding
Caracas, Venezuela
10.2021 - 09.2022
- Assisted the bartender in preparing and supplying liquors and drinks to ensure efficient, high-quality service.
- Maintained the bar area clean and organized, ensuring all ingredients and utensils were available for the bartender at all times.
- Served customers with simple drinks, such as basic cocktails and soft drinks, ensuring quick, friendly service.
- Helped restock supplies and prepare the bar area for the start of shifts.
- Gained knowledge in the proper handling of liquors, wines, and beers, as well as customer service in a high-demand environment.
Bellboy
Meliá caracas
Caracas, Venezuela
03.2021 - 10.2021
- Assisted guests with handling their luggage upon arrival and departure from the hotel.
- Ensured the delivery of requested services, providing a high-quality experience for clients.
- Guided guests on the hotel's facilities and available services.
- Collaborated with the reception and housekeeping teams to ensure efficient and top-quality service at the hotel.
Skills
- Guest services
- Effective communication
- Customer service
- Drink preparation
- Baggage handling
- Teamwork
- Restaurant management
- Cash register handling
- Memory retention
- Bar restocking
Certification
- Bartender
- hospitality
- food and beverage handling
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Assistant Manager and Cashier
Tacos El Rancho
09.2023 - Current
Bartender
La Quinta Bar
09.2022 - 08.2023
Barback
Hotel Eurobuilding
10.2021 - 09.2022
Bellboy
Meliá caracas
03.2021 - 10.2021
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