Asahnie Joseph
Orlando,FL
Summary
Versatile and dependable professional with experience across healthcare, security, and customer service environments. Certified in ACLS, BLS, EKG, and medication technology, with additional training in Applied Behavior Analysis. Skilled in patient care, communication, emergency response, and client relations, with a strong ability to multitask and maintain safety while delivering high-quality service.
Overview
5
5
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
Maitland, FL
12.2025 - Current
- Supervised security personnel to ensure compliance with safety protocols and procedures.
- Conducted regular site inspections to identify and mitigate potential security risks.
- Developed and implemented training programs for new security staff to enhance operational effectiveness.
- Coordinated incident response efforts, ensuring timely communication with law enforcement when necessary.
- Monitored surveillance systems and analyzed footage to support investigations of security breaches.
Call Center Representative
ADT Drug Testing
Winter Springs, FL
05.2023 - 12.2025
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Assisted in training new representatives on company protocols and communication techniques.
- Collaborated with team members to improve response times and enhance overall service quality.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Hostess Trainer
Fleming's Prime Steakhouse & Wine Bar
Orlando, FL
12.2022 - 02.2023
- Trained new host staff on company standards and customer service protocols.
- Coordinated seating arrangements to optimize dining flow and enhance guest experiences
- Developed training materials to improve onboarding processes for new employees.
- Assisted in maintaining cleanliness and organization of front-of-house areas during peak hours.
- Collaborated with management to address operational challenges and enhance service quality.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
Spa Receptionist
Spavia Day Spa
Winter Park, FL
03.2021 - 10.2022
- Greeted and assisted clients, providing exceptional customer service and enhancing overall spa experience.
- Managed appointment scheduling using spa management software to optimize staff time and resources.
- Processed payments accurately, maintaining cash register and ensuring financial transactions were handled efficiently.
- Answered phone inquiries, effectively communicating spa services and promotions to prospective clients.
Education
40 Hr RBT Training -
Autism Partnership Foundation
Online ACLS , BLS , Med Tech -
Elite Medical Academy
High School Diploma -
Florida Virtual
Orlando, FL05.2020
Skills
- Strong communication (in-person phone)
- Conflict resolution & de-escalation
- Multitasking in fast-paced environments
- Time management & organization
- Attention to detail
- Professionalism & reliability
- Team collaboration
Timeline
Security Supervisor
Allied Universal Security Services
12.2025 - Current
Call Center Representative
ADT Drug Testing
05.2023 - 12.2025
Hostess Trainer
Fleming's Prime Steakhouse & Wine Bar
12.2022 - 02.2023
Spa Receptionist
Spavia Day Spa
03.2021 - 10.2022
40 Hr RBT Training -
Autism Partnership Foundation
ACLS , BLS , Med Tech -
Elite Medical Academy
High School Diploma -
Florida Virtual